Job Description

About Eziway

Eziway is a Melbourne-based software company specialising in salary packaging — helping employers and employees unlock the full value of their remuneration through smart, compliant, and easy-to-use technology. We simplify one of the most administratively complex areas of HR and payroll, turning what has traditionally been a painful process into a seamless experience for organisations and their people.

As part of Fluent Software Group — Valsoft Corporation's family of vertical market software businesses, Eziway benefits from the scale and resources of a global operator while preserving the entrepreneurial energy that built the product. We're now entering an exciting new phase: using AI to fundamentally raise the bar on how we serve customers and run the business.

At Eziway, your work will matter from day one and you'll have the backing of a world-class group behind you to help it scale further.

About Fluent Software Group

Fluent Software Group is part of Valsoft Corporation's family of operating groups - a global leader in acquiring and growing vertical market software companies. We help exceptional software businesses reach their next stage, bringing operational expertise, cross-portfolio learning, and long-term vision to every company we support.

The Opportunity: Agent Builder

This is a rare greenfield role. As Eziway's Agent Builder, you will design and deploy AI agents that fundamentally change how work gets done across the business — from customer support and R&D to every operational function in between. You'll own the full lifecycle: ideation, build, deployment, and iteration.

You'll work day-to-day with Chris and Tudor (Managing Partners, Fluent Software Group) and James (CEO, Eziway), giving you direct visibility and influence at the highest levels of the organization. This is a hands-on builder role for someone who wants to ship real AI systems — not slide decks.

What You'll Own

• Design and deploy AI agents across Eziway's core business functions — starting with customer support and R&D, then expanding org-wide

• Build a customer support agent to intelligently handle and resolve inbound calls, reducing manual load and improving response times

• Develop R&D acceleration agents that speed up research workflows, synthesize information, and surface insights faster

• Architect a scalable agent framework that can be extended to every team and function within Eziway

• Lead the implementation of a voice agent (leveraging Sadie Enterprise infrastructure) to answer and triage inbound phone calls — a key near-term milestone

• Identify high-leverage automation opportunities across the business through close collaboration with team leads

• Maintain, monitor, and continuously improve deployed agents based on performance data and stakeholder feedback

• Establish best practices for AI agent development, testing, safety, and governance within Eziway

Who You Are

Required

• ~3-5 years of software development experience, with meaningful hands-on exposure to AI/ML systems or applied AI tooling

• Demonstrated ability to build and ship production-grade software — you write clean, maintainable code and can take a project from 0 to 1

• Experience with LLM-based systems: prompt engineering, agentic workflows, tool/function calling, and retrieval-augmented generation (RAG)

• Familiarity with voice or telephony integrations is a plus (especially relevant given the Sadie voice agent roadmap)

• Strong problem-solving instincts — you can break down ambiguous requirements and make good decisions with incomplete information

• Excellent communication skills; comfortable working directly with founders and senior leaders

• Self-starter mentality with a bias for action and a high ownership mindset

Nice to Have

• Experience with voice AI platforms, telephony APIs, or conversational agent frameworks

• Background in customer support automation or workflow orchestration tools

• Familiarity with enterprise software environments or vertical market SaaS

• Prior experience in a startup, scale-up, or fast-paced product company

Why Eziway?

• Greenfield AI mandate: You won't be maintaining someone else's code — you'll be defining the playbook

• Direct leadership access: Work side-by-side with the CEO and Fluent Leadership team from day one

• Real scope, real impact: Your agents will touch every corner of the business — customer-facing, internal, and everything in between

• Backed by scale: Eziway's entrepreneurial energy combined with Valsoft's operational depth gives you resources to move fast and build things that last

• Flexible work model: Hybrid (office in Pakenham, Melbourne)

Join Us

Help us build the AI-first version of Eziway — one agent at a time. If you want to do some of the most meaningful applied AI work of your career, in a company where your contributions are visible, valued, and compounding, we want to hear from you.

#Eziway