Expeditors

Agent-Air Export Customer Service

Expeditors  •  Bangkok, TH (Onsite)  •  2 months ago
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Job Description

“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

  • 18,000 trained professionals
  • 346 locations worldwide
  • Fortune 500
  • Globally unified systems

1. To take orders and make freight and document pick-up arrangements.

2. To distribute relevant pick up and document instructions to Trucking, Custom Brokerage and Messenger team.

3. To review, check and verify air export documents as provided by shippers.

4. To strictly follow export-handling procedures as established by the management.

5. To do daily operations of customer services, including order receiving, order follow-ups, report preparation and customer retention activities.

6. To do shipment tracking and advise local or oversea customers and offices on any discrepancies.

7. To communicate with overseas offices, local vendors and customers on shipment inquires and to handle customers’ complaints.

8. To handle & achieve company’s quality system such as IO, OPS, Training hours, EXCEL

9. To take up additional assignments as required to meet with the Company needs.

Qualifications

  • University graduate, preferably with minimum 1 year's relevant experience.

  • Be able to work under pressure and in time frame.

  • Good communication in English.

  • Chinese speaking is preferrable.

  • Well-versed in MS Office.

Additional Information

Expeditors offers excellent benefits

  • Paid Vacation, Holiday
  • Group Medical & Life & Accident Insurance
  • Employee Stock Purchase Plan
  • Training and Personnel Development Program

Work Location: Head Office, Empire Tower, 44th Floor, South Sathorn Road, Yannawa, Bangkok, Thailand.

All your information will be kept confidential according to EEO guidelines.

Expeditors

About Expeditors

Expeditors is a Fortune 500 service-based logistics company with headquarters in Seattle, Washington, USA. At Expeditors, we generate highly optimized and customized supply chain solutions for our clients with unified technology systems integrated through a global network of over 350 locations in 100+ countries on six continents. Expeditors is focused on the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems. Our services include air and ocean freight consolidation and forwarding, vendor consolidation, customs clearance, cargo insurance, distribution and other value-added logistics services.

We pride ourselves on being a solutions-based organization that takes the time to understand each customer's individual business needs. As a non-asset based organization, we have considerable flexibility when managing customers'​ supply chains. Our relationships with local suppliers and global air and ocean partners provides our customers with the best routing and pricing options. Expeditors'​ comprehensive, flexible spectrum of services is supported by leading-edge information technology providing the highest level of end to end visibility.

To maintain consistent quality and customer service across the globe, Expeditors has regional headquarters located in London, Dubai, Shanghai and Singapore.

At Expeditors, our industry professionals, award winning processes and globally unified systems ensure that we always live up to our promise, "You'd be surprised how far we'll go for you."​

Industry
Transportation & Logistics
Company Size
10,000+ employees
Headquarters
Bellevue, Washington
Year Founded
1979
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