Job Description

How will you CONTRIBUTE and GROW?

We are committed to building a diverse and inclusive workplace that embraces the unique perspectives of our employees, our customers, patients, community stakeholders, and cultures across the world. We believe that a variety of backgrounds makes our team stronger and more innovative.

At Air Liquide, we RESPECT, HONOR and VALUE diversity.

Air Liquide is Hiring for an Accounts receivable agent

• This position is located at our Anjou office located at 11201 Ray-Lawson Blvd.

Recruiter:

• Tifenn Chauris/tifenn.chauris@airliquide.com/263-778-4958

Job Description The primary objective of this position is to support the sales and customer service teams by providing credit services to customers, maintaining strong customer relationships, and contributing to the financial health of Air Liquide Canada, while promoting ALC’s safety and quality objectives.

Key Responsibilities :

Ensure accounts receivable collection:

• Maintain accounts receivable aging at 45 days or less.
•Review delinquent accounts and contact customers by phone to collect outstanding
amounts.
• Negotiate repayment methods and terms with customers.
• Type and send standard letters to customers to encourage payment of overdue accounts.
• Coordinate with a third party to facilitate collection efforts for overdue accounts.

Evaluate credit approval :

• Processes applications for credit
• Analyzes customer credit status, evaluates and establishes customer credit limits

Maintain customer records:

• Record information regarding customers’ financial status and the status of collection efforts.
• Make daily entries in customer accounts for checks and materials received.
• Each month, reconcile and monitor accounts to assess and improve customer performance.
• Consult with and advise the sales team as needed.

Quality:

• Ensure that all customer payments are credited accurately and in a timely manner.
• Understands and follows group procedures as outlined in the ALC Quality Manual.
• Ensures that appropriate corrective and preventive measures are implemented to address
customer issues or complaints.

Customer Relations:

• Develops a strategy to ensure customer satisfaction and loyalty.

#LI-DNI

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Are you a MATCH?

Required Qualifications

Experience At least 5 years of experience in a position related to accounts receivable/collection and/or
customer service.

Education Post-secondary diploma or college degree in administration or a related field.

Skills:

• Strong communication skills in French and English to serve customers across Canada
Basic knowledge of accounting and computer skills (Google Suite, SAP and Oracle are a plus).
• Very organized
• Ability to thrive in a fast-paced environment
• Proven track record of managing high-volume workflows with exceptional attention to detail
• Strong conflict resolution skills and the ability to remain calm and professional

Our Differences make our Performance

At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.

We welcome and consider applications from all qualified applicants, regardless of their background. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.