Are you driven by customer service and supporting the sales force, and want to contribute to a company whose mission is to ensure its clients feel confident and secure about their future?
As an Agency Support Agent (Saint-Hyacinthe), you will play a key role in the smooth day-to-day operations of Career agencies by providing comprehensive, coordinated, and professional support to clients, the sales force, and the management team.
This position is a great opportunity to showcase your interpersonal and administrative skills while evolving in a dynamic, fast-changing environment. At iA, people and their development are at the heart of our priorities, fostering a culture of collaboration, trust, and continuous improvement.
As an Agency Support Agent (Saint-Hyacinthe), you will be at the core of the Career agencies’ mission. Your main responsibilities include:
Welcome and assist clients and the sales force, in person or over the phone, providing professional and courteous service
Ensure smooth communication and effective collaboration with the sales force and the Career Support and Services Centre, and redirect requests to the appropriate specialists when required
Provide administrative and operational support to the sales force, particularly during onboarding, integration, and departure of advisors
Assist the Agency Director in organizing activities, managing schedules, preparing meetings, compiling reports, and implementing new administrative processes
Contribute positively to agency life by supporting office management, mail handling, office supplies, and documenting processes and tasks related to agency operations
We are looking for someone who:
Is recognized for excellent customer service skills and strong ability to understand both client and sales force needs
Stands out for communication skills and strong interpersonal abilities
Demonstrates a proactive attitude, strong motivation, and a positive team spirit
Shows autonomy, rigor, and strong adaptability in a fast-evolving environment
Has relevant experience in administration, office support, or a related field
Has a advanced level of French (spoken and written), which is essential for this role
Has an intermediate level of English, as the role requires occasional interaction with English-speaking internal or external partners
A dynamic, people-focused, and evolving work environment where your contribution truly makes a difference
A healthy, safe, equitable, and inclusive workplace that promotes collaboration and respect
A fully on-site position at the heart of agency operations, with a stable 35-hour workweek (Monday to Friday)
Tailored training to support your integration and development
Competitive benefits: on-site premium, flexible group insurance, competitive pension plan, employee share ownership plan, vacation and wellness days, telemedicine, employee assistance program, performance bonus, discounts on iA products, and more
Not sure about applying?
At iA, we believe in potential and value diverse backgrounds and experiences.
If this role inspires you and you enjoy working in a dynamic environment, we encourage you to apply — your place might be with us, and we want to get to know you!
St-Hyacinthe / 1200, boul. Daniel-Johnson
iA Financial Group
2026-05-29
iA Financial Group* is the strength of a company with a human side, with its over 8,000 employees. Together, we have earned the trust of our more than four million clients and 25,000 advisors who have chosen us for their insurance, savings, and wealth management.
With over $200 billion in assets and half a billion invested in technological innovation, we’re a key player in the financial services industry in Canada and the United States. The secret to our success? Investing in you, one person at a time. Because, for over 125 years, we have believed that it’s by supporting our employees and surrounding ourselves with the most reputable leaders in the industry, we will continue to innovate.
At iA, we’re invested in you.
At iA Financial Group, we support and celebrate diversity. We strive to provide a workplace that is recognized as inclusive for all, regardless of ethnic origin, nationality, language, religious beliefs, gender, sexual orientation, age, marital status, family situation, or physical or mental disability.
Please note that if you need help or assistance to make the recruitment process more accessible for you, please Contact us here Someone from our team will be happy to assist you with your needs.
iA Financial Group is one of the largest insurance and wealth management groups in Canada, with operations in the United States. Founded in 1892, it is an important Canadian public company and is listed on the Toronto Stock Exchange under the ticker symbols IAG (common shares) and IAF (preferred shares).
