Job Description

Team Introduction

The Client Solutions Team at TikTok helps nurture accounts through high-touch client service and education on TikTok solutions, supporting brands in achieving their marketing and business objectives. Cross-functional collaboration is a mainstay for the team in providing holistic solutions that cover product knowledge, vertical expertise and market-level insights. Our team is looking for individuals possessing strong business acumen and the ability to provide consultative sales in a fast-paced environment.

Responsibilities

1. Data Building & Diagnosis Capability

- Partner with Agency Partnership Managers to inform and guide revenue-driving strategies

- Develop and maintain an agency leaderboard to support market-level objectives and AO growth

- Provide scorecards for branding, TTS, Apps, and Webs performance at the top accounts level of leading agencies

- Identify new growth opportunities and design robust go-to-market (GTM) strategies

- Deliver actionable insights through regular dashboards, reporting, and performance reviews to optimize agency outcomes

2. Strategic initiative growth at scale

- Lead and drive key initiatives by defining strategy, priorities, and hitlists

- Monitor pitching rates, performance progression, and product adoption to ensure initiatives deliver measurable impact

- Scale successful initiatives across agencies to maximize market penetration and growth

3. Product Education & Enablement

- Provide structured training and resources to help agencies quickly adapt to TikTok’s advertising ecosystem

- Continuously assess program effectiveness, refine learning modules, and measure adoption through KPIs

- Develop compelling case studies that highlight successful campaigns and product utilization

- Deliver product training to Tier 1 agencies

- Share vertical insights and education by leveraging content from direct Client Solutions Team (CST)

- Build and maintain an external hub library to centralize product knowledge and best practices

4. Agency & Client Retention

- Build and nurture long-term partnerships with agencies

- Act as a trusted advisor, ensuring agency needs are met with TikTok’s solutions and capabilities

- Provide proactive support and consultation to strengthen retention and drive sustainable growth

- Foster collaboration and transparency to ensure agencies achieve measurable business outcomes