Job Description

About the Team & Role:

At TikTok, our Global Business Solutions (advertising) team plays a crucial role in generating revenue by promoting our advertising solutions, onboarding new clients, driving effective ad campaigns, and more. As the TikTok community grows at an unprecedented speed worldwide, our GBS team leads groundbreaking projects that are changing the landscape of the advertising industry in real-time. The US Agency team works with each of the Holding Companies and Independent Agencies across all categories. They are responsible for enabling advertising on the platform and connecting users with brands. The ASM will partner closely with the Agency Partnerships team to provide support and expertise in meeting client objectives and providing best-in-class customer service to both internal and external clients. You will establish and strengthen key client relationships with a focus on agency education, client satisfaction, and revenue enablement. Success in this position requires a great focus on client service, the ability to thrive in a rapidly changing work environment, and providing custom solutions for agencies leveraging our unique suite of ad products.

Responsibilities:

- Manage and grow agency client relationships for advertisers.

- Spearhead client education on products and product updates to advise on the best approach to drive business outcomes for clients and agencies.

- Become an expert in TikTok solutions for businesses of all sizes and adapt recommendations quickly to suit varying client needs.

- Collaborate with XFN partners to develop processes/workflows for new opportunities, product adoption, and liaison with enterprise partnership teams.

- Identify optimization opportunities for improving performance.

- Demonstrate expertise in all matters relevant to the agency's book of business, including escalation and troubleshooting to resolve client issues.

- Consult and coach clients and agencies to achieve greater results on TikTok solutions.