Job Description

The Agency Client Solutions team mission is to establish and build scalable, long-term agency relationships by solving agencies challenges through scalable, best in class campaign services. Client Solution Managers have a holistic understanding about TikTok's ad products and are humble and open for change. You are joining a team of consultants and marketing and self service platform experts, who proactively drive the client’s growth strategy, including upsells, renewals and campaign reactivations.

In this role you will be working closely with the Brand and Agency Partnerships team to deliver a first-class service to agencies and their clients. Success in this position requires a focus on service, the ability to thrive in a fast paced work environment, and the ability to provide custom solutions for advertisers leveraging our unique ad product suite, a unique blend of technical and commercial knowledge.

Responsibilities

- Aid the team in educating agencies and their clients on product solutions and best practices, and ultimately helping to grow existing business, helping the team manage relationships with key agency partners and their clients(media, creative, marketing partners)

- Build scalable processes for our growing Client Solutions Management team

-Consistently achieve sales targets through effective up-selling and cross-selling strategies

- Analyze campaign performance data to offer clients data-driven business insights and at the same time, use those insights to improve our advertising offerings

- Conduct regular business reviews and take a consultative, long-term approach to build productive relationships with clients, in collaboration with the sales team

- Manage custom programs or sponsorships with other departments internally and lead the custom content campaigns to ensure assets are distributed and delivered on time

- Kick-off campaign with clients and manage all timelines, assets and opportunities for optimization

- Serve as a product consultant educating clients and agencies on product solutions and best practices, and ultimately grow existing business partnership

- Work and collaborate with a diverse group of internal cross functional teams, support the team to identify, create, and implement creative ad solutions grounded on achieving measurable business results for client partners

- Investigate and work directly with international product & engineering teams to help them troubleshoot client issues during a campaign

- Work with the campaign execution team to ensure ad specifications and rates are accurate as well as being responsible for the reporting of and optimisation of campaigns