Departmental Summary:
We’re looking for a candidate with superior communication skills and customer-facing experience who can manage projects end-to-end, deliver polished presentations, and use critical thinking to identify market trends and recommend internal solutions. Experience in partnering with group commercial insurance agents and event planning is a plus.
Responsible for providing high-level, strategic engagement and education on product, pricing, and solutions. They will create deeper partnerships with our key agents while delivering an enhanced level of solution-oriented education and consultative interactions at an agency level. This role will be dedicated to key agent partners in the Michigan business segment.
Provide support with the planning and execution of agent education summits and subsequent agency partnership meetings for identified key agencies.
Support Michigan business sales teams by providing key talking points post summit meetings and PowerPoint templates for partnership meetings.
Gather agency book of business data and curate Solution & Product marketing materials.
Partner with stakeholders across the enterprise to help drive content delivery strategy for agents.
Collaborate with communications specialist to ensure content is being shared in newsletters, portal, alerts, etc.
Act as a liaison between agency partners and BCBSM, serving as a SME on new products and solutions.
QUALIFICATIONS
Bachelor’s Degree required.
A minimum of six (6) years experience in customer relations, agent relations, account management, or similar fields.
Valid Michigan Accident and Health Insurance License preferred.
Valid and unrestricted driver's license is required.
Strong ability to build and maintain relationships with both internal and external customers.
Ability to articulate BCBSM's value story in a clear and compelling manner including how products and services can contribute to agency strategy.
Experience with project management.
Ability to effectively collaborate across teams/stakeholders in the organization.
Ability to create high-quality presentation materials and communications.
Excellent speaking and presenting skills.
Understanding of insurance and benefits.
Blue Cross Blue Shield of Michigan is a nonprofit corporation and an independent licensee of the Blue Cross and Blue Shield Association.
BCBSM's commitment to Michigan is what differentiates it from other health insurance companies doing business in the state. That mission has never changed. Nearly 70 years ago, Blue Cross Blue Shield of Michigan started with a purpose to provide people with the security of knowing they have health care when they need it.
Today, that nonprofit mission is the same and the company is accomplishing it in many ways, including:
Offering access to health care coverage for everyone, regardless of circumstances
Never dropping your coverage for health reasons
Partnering with the state to cover more than 32,000 children through MIChild
Providing financial support to 30 free clinics statewide
Contributing more money than any other company to provide Michigan with better health and health care
Advocating and educating through Alliance for Advancing Nonprofit Health Care
For more on the history of BCBSM, please visit our section on historical highlights: http://www.bcbsm.com/home/bcbsm/1930.shtml
