Job Description

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.

It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.

And as part of our marketing, distribution & partnership team, you’ll play a vital part in advancing this movement. From inspiring meaningful connections with customers, partners and other stakeholders, to delivering purpose-led brand positioning and messaging, you'll be making a positive, healthy impact across all channels. You will have a unique and important part to play in helping more people live Healthier, Longer, Better Lives.

So if you believe in inspiring a better future, read on.

About the Role

Responsible for agency movement processes and reporting, ensure timely and accurate system updates for different type of agency movement.

• Perform timely and accurate agency movement processes and system updates in industry association and internal system for different licenses including Life, Takaful and General Insurance.
• Provide timely and accurate agency movement reporting to key stakeholders.
• Prepare regular agency movement or agent profiles summary/statistic and perform data analysis with meaningful insights for Management's reference.
• Ensure the accuracy of agent profiles and agency movement updates as per SOP/guidelines and the completeness checking of the results.
• Prepare external Replacement of Policy (ROP) report and perform terminated agent’s movement checking from industry association system on regular basis.
• Handle past employment checks as per BNM guidelines.
• Timely and effective communication on agency movement send to the agency or key stakeholders.
• Adhere to regulatory and internal guidelines for different type of agency movement as per Agency Compensation Handbook, SOP, and any related regulatory rules.
• Agency exceptional report checking and perform reconciliation on the agency records on regular basis.
• Prepare user requirements/ user story for system enhancement, requirement walkthrough with Agency Technology team and TECH Team.
• Provide different scenario for UAT and perform verification on UAT results and post deployment checks post system enhancement implementation.
• Any assignment from time to time.

Job Requirements:

• Bachelor’s Degree in any discipline from a recognized university, with a minimum of 2 years’ relevant working experience, preferably in distribution or operations.
• Proven experience in Agency Distribution operations or within the Insurance industry will be an added advantage.
• Proficient in Microsoft Office applications, including Word, Excel, and PowerPoint; familiarity with data analytic tools is a plus.
• Ability to work independently with minimal supervision, demonstrating strong self-motivation and accountability.
• Good command of English, both verbal and written, with the ability to communicate effectively across different levels of the organization.
• Strong analytical and problem-solving skills, with the ability to identify issues and propose practical solutions.
• Good organizational and time management skills, with the ability to handle multiple tasks and meet deadlines.
• Detail-oriented with a high level of accuracy in work output.

#LI-DNI

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.