Job Description

• Casual
• Salary: $50/hour + Super
• Location: Orange, NSW
• Make a meaningful difference to the lives of Australians in need

Life at Mission Australia

When you join the team at Mission Australia, you become part of a community who are determined to end homelessness and ensure people in need can thrive. United by our Christian purpose and values, we stand together with anyone who needs us, for as long as they need us. Find out more about us and our purpose

Your Opportunity

Be the welcoming face and central point of connection in our aged care community.

At Mission Australia, we're committed to helping people live with dignity, independence and purpose. As an Aged Care Liaison Officer, you'll play a vital role in ensuring the smooth day-to-day operation of our residential aged care service by coordinating communication, supporting residents, welcoming visitors and maintaining a safe and responsive environment.

This is an ideal opportunity for an organised and compassionate professional who enjoys working with people, thrives in a fast-paced environment and is passionate about delivering exceptional customer service.

Your key responsibilities will be to:

• Act as the first point of contact for residents, families, visitors, emergency services and external stakeholders
• Coordinate communication between multidisciplinary teams to ensure timely and accurate information sharing
• Support resident admissions, occupancy processes and visitor management
• Maintain staffing rosters, prepare documentation, meeting minutes and administrative records
• Coordinate ordering of supplies and assist with facility administration
• Monitor site security through CCTV, visitor access and movement registers to help maintain a safe environment
• Assist with newsletters, activities, events and general office coordination
• Ensure documentation and information are managed confidentially and in line with organisational and accreditation requirements

Requirements for Success

• Experience working in residential aged care, healthcare, community services or a similar customer-focused environment
• Excellent communication and interpersonal skills with the ability to build positive relationships with residents, families and staff
• Strong organisational and administrative skills with exceptional attention to detail
• Confidence using Microsoft Office and electronic information systems
• The ability to remain calm, professional and responsive in emergency or high-pressure situations
• Knowledge of aged care quality standards and accreditation processes is highly regarded
• A commitment to providing compassionate, respectful and person-centred service

Before starting work with us, you will need to undertake a national police history check, qualifications and referee checks, and have a clearance to work with children/vulnerable people.

Your benefits

• Rewarding work – every day you know you’re making a real difference
• Free external, confidential counselling and access to chaplaincy support
• Volunteering opportunities

Our culture

Our innovative and inclusive culture will ensure you feel valued at Mission Australia as you help Australians in need and develop in your career.

We prioritize the safety and wellbeing of everyone, both within our team and the individuals we serve.

We are committed to creating a diverse and inclusive working environment. We actively support and encourage people of all backgrounds; gender, age, ethnicity, race, cultural background, disability, religion, and sexual orientation to submit an application and aim to ensure that the recruitment and employee experience is as accessible and inclusive as possible. So, whoever you are, if you’re skilled and actively support our purpose and values, you would be welcome at Mission Australia.

If you live with disability and require support to submit your application, please email talentattraction@missionaustralia.com.au or visit our Careers page for additional contact details.

We Strongly encourage applications from people who identify as Aboriginal or Torres Strait Islander. For culturally safe support or assistance with your application, please contact us at deadlycareers@missionaustralia.com.au

How to apply

Click ‘Apply’ and send your application today!

As a committed Circle Back Initiative employer, we will respond to your application.

Applications are shortlisted as they are received. Please apply as soon as possible to be considered. Thank you