Job Description

• Full‑time, permanent role
• $51.00 per hour (SCHADS Level 5.1)
• Hybrid working arrangement – work from home up to 3 days per week
• Increase your take‑home pay with generous salary packaging options

About the role

Are you passionate about empowering older people and protecting their rights in your community?
As an Aged Care Advocate with ADA, you’ll play a vital role in informing, educating, supporting, and representing our clients, helping them make informed choices and ensuring their voices are heard and respected.

This role reports to the Team Leader and works closely with the Manager, Aged Care Advocacy.
The Aged Care Advocate is responsible for ensuring that all information and services provided are consistent with the purpose, vision, and values of ADA and comply with relevant legislation, quality standards, contemporary research and practice wisdom.

Key responsibilities

• Delivery of high-quality advocacy through information, education, support and representation.
• Provision of advocacy at an individual, group or systemic level to achieve satisfactory resolution of issues for clients or their representatives.
• Facilitate and deliver education sessions to aged care recipients and staff both within the community and residential aged care homes.
• Support clients to ensure they understand their rights, responsibilities and entitlements and provide support when they wish to voice their concerns, questions or complaints they may have about their services.
• Represent and promote ADA Australia at workshops, forums, public engagements, and networking events.
• Identify services that older people and people with a disability can use where appropriate.

About you

• Tertiary qualification in human services, social work, behavioural science or community
  services, or an equivalent combination of relevant experience, education and
  training.
• Demonstrated experience working with older people, vulnerable populations or people
  experiencing barriers to accessing services.
• Knowledge of aged care, health and community support systems, or the ability to quickly
  develop this knowledge.
• Strong verbal and written communication skills, including sound administrative skills and confidence using Microsoft Office and client information systems.
• A strong commitment to person‑centred practice, empowerment and continuous
  quality improvement.
• Ability to build trust and work collaboratively with individuals and community
  stakeholders.

Why work with us?

• Meaningful, community‑focused work that supports seniors to make informed choices.
• Supportive, values‑driven organisation committed to respect, dignity and fairness.
• Hybrid work options.
• A buddy program to help you grow, connect, and thrive in your career journey.
• Generous salary packaging options to increase your take-home pay.
• Formal and informal training and development opportunities.
• Thank‑you day off at the end of the year.
• High level of autonomy while being supported by a collaborative team.

Essential requirements

• Valid Australian Driver’s licence.
• Current (less than three (3) years old) National Criminal History Certificate.

To apply

Submit your resume and cover letter outlining your relevant skills and experience and why
you are passionate about this position.

Applications close: 5:00pm, Friday 20 March 2026 unless filled prior.

For more information about ADA Australia please visit: www.adaaustralia.com.au or contact: HR@adaaustralia.com.au.

We encourage applications from Aboriginal and Torres Strait Islander people, people with
disability, the LGBTIQ+ community and people from culturally and linguistically
diverse backgrounds.

If you require any adjustments to support you through the recruitment process, please reach
out to HR.

Culture and values: Join a supportive and inclusive workplace where diversity is celebrated, and our culture is built on respect, dignity and fairness. Meaningfully impact the
lives of vulnerable members of the community by promoting, protecting and
ensuring their full and equal enjoyment of all human rights.