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  Workshop operations leadership
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  Aftersales revenue growth
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  Customer retention
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  Workshop profitability
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  Technical and diagnostic oversight
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  Team leadership and accountability
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  Workshop productivity
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  Turnaround time optimisation
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  Customer experience management
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  Parts and inventory coordination
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  Warranty recovery optimisation
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  Operational reporting and governance
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  Service quality control
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  Technician performance management
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  Workflow optimisation
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  Operational efficiency

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  Takes full ownership of workshop performance
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  Executes aggressively and with urgency
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  Solves operational problems proactively
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  Builds systems and operational structures
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  Thrives under pressure
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  Drives accountability at all levels
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  Operates with strong commercial awareness
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  Maintains high execution standards daily
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  Understands customer retention and service profitability

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  Workshop operations
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  Diagnostics and repairs
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  OEM compliance
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  Service quality control
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  Technician productivity
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  Workflow management
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  Customer service operations
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  Warranty processes
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  Inventory coordination
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  Parts management
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  Operational reporting
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  Aftersales profitability
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  Technical team leadership
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  Workshop systems optimisation

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  Drive measurable workshop growth
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  Improve workshop efficiency
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  Reduce turnaround time
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  Improve customer satisfaction
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  Build scalable workshop systems
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  Strengthen accountability structures
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  Lead multiple operational priorities simultaneously
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  Improve operational discipline across teams
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  Deliver measurable monthly and quarterly performance targets.

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  Lead all daily workshop operations with strong execution discipline and operational control.
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  Drive workshop productivity, efficiency, turnaround time, and service quality to world-class standards.
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  Ensure strict adherence to OEM standards, diagnostics procedures, repair quality, and technical compliance.
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  Implement systems that improve workflow management, technician productivity, and customer delivery timelines.
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  Drive a zero-tolerance culture for operational inefficiency, delayed repairs, poor workmanship, and customer dissatisfaction.
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  Improve workshop utilisation and operational output consistently.

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  Drive aggressive revenue growth across servicing, diagnostics, repairs, maintenance, and parts sales.
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  Build initiatives to increase workshop throughput, repeat servicing, upselling opportunities, and customer retention.
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  Improve warranty recovery revenue and aftersales commercial performance
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  Monitor workshop profitability daily and implement corrective actions where required
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  Position the Victoria Island workshop as the flagship aftersales revenue centre for CIG Motors
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  Support business growth through stronger aftersales customer relationships

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  Recruit, mentor, develop, and lead a high-performance aftersales team.
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  Build a strong culture of ownership, urgency, accountability, professionalism, and execution excellence.
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  Manage workshop supervisors, technicians, service advisors, and support staff effectively
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  Implement measurable KPIs and accountability systems across workshop teams
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  Identify underperformance quickly and execute corrective improvement plans
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  Drive continuous technical and leadership development within the workshop

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  Drive exceptional customer satisfaction and premium service experience standards
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  Personally oversee escalated customer complaints and ensure rapid resolution
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  Build customer retention and loyalty initiatives that strengthen repeat business
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  Ensure all customer interactions reflect professionalism, responsiveness, and operational excellence
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  Improve customer communication and service transparency across workshop operations

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  Provide technical leadership across diagnostics, repairs, and complex vehicle issues
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  Ensure accurate fault diagnosis and high first-time-fix rates
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  Lead implementation of modern workshop technologies, diagnostic systems, and technical best practices.
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  Coordinate closely with OEM technical teams on product updates, campaigns, warranty processes, and repair standards.
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  Strengthen workshop technical capability and quality assurance systems

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  Work closely with the Parts department to ensure the availability of critical spare parts and minimise service delays.
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  Improve workshop planning and inventory coordination systems.
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  Ensure proper management and maintenance of workshop tools and equipment.
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  Implement strong cost-control measures while maintaining service quality standards.
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  Reduce operational wastage and improve resource utilisation.

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  Develop and maintain workshop dashboards and operational reporting systems
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  Monitor workshop revenue, productivity, turnaround time, customer satisfaction, warranty recovery, and operational efficiency.
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  Drive data-driven decision-making across the workshop
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  Build stronger operational accountability and reporting structures.
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  Regularly present performance insights and improvement recommendations to leadership

Requirements

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  Minimum of 7 to 10 years of experience in automotive aftersales, workshop management, technical
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  operations, or dealership service operations
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  Strong experience managing automotive workshop operations at scale
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  Proven experience improving workshop profitability and operational efficiency
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  Strong technical and diagnostic understanding
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  Experience leading technical and operational teams
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  Experience operating within OEM or dealership environments preferred
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  Strong reporting, operational planning, and execution capability

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  Automotive engineering or technical qualification preferred
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  Strong understanding of modern automotive diagnostics and workshop systems
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  OEM or dealership aftersales experience is highly valuable
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  Experience managing high-volume automotive workshop operations preferred

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  Increased workshop revenue and profitability
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  Improved technician productivity
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  Reduced turnaround time
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  Higher customer satisfaction and retention
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  Stronger workshop operational discipline
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  Higher first-time-fix rates
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  Improved warranty recovery performance
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  Scalable flagship aftersales operations
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  Sustainable long-term aftersales growth

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  Workshop Revenue Growth
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  Workshop Utilisation Rate
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  Technician Productivity
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  Turnaround Time (TAT)
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  Customer Satisfaction Index (CSI)
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  First-Time Fix Rate (FTFR)
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  Warranty Recovery Performance
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  Repeat Customer Rate
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  Operational Cost Efficiency
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  Team Performance & Accountability

Benefits

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  Competitive
  Salary
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  13th Month
  Allowance
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  Leave
  Allowance
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  Monthly Performance
  Bonus
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  Retirement Savings
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  Medical Coverage
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  Opportunity to work
  in a fast-paced and dynamic environment