Job Description

Aftersales - Technical support engineer - Europe AmsterdamFull-timeR&D - Senior technical positionResponsibilities1. Provide technical support:
- Serve as the first point of contact for our network with their technical inquiries, troubleshooting issues, and providing solutions in a timely and efficient manner.
- Collaborate with cross-functional teams, including quality engineering, product development engineering, sales and others to address and resolve customer issues effectively.
- Identify trends and patterns from systems (e.g. Scepter, DMS and others) and feedback, contributing to continuous improvement efforts.
- Communicate and write technical bulletins, technical descriptions, campaign information with the markets
- Manage technical repair manuals, wiring diagrams and others related to the technical department.
- Develop and deliver training programs to internal teams and aftersales network.
2. Conduct quality assurance activities:
- Investigate and analyse root causes of quality issues, working closely with relevant teams to identify corrective and preventive actions.
- Participate in the development and review of product documentation, specifications, and quality control plans.
- Support field actions, product upgrades/retrofits, on-site-interventions etc.
- Collaborate with HQ quality team to follow up and release upgrades accordingly.Qualifications-- Apply