Job Description

Unleash Your Drive in Sales and Support at Attach2!

Are you a high energy sales driven person that loves to win? working with people, solving problems fast, and making sure no detail slips through the cracks? If you’ve worked in sales roles, sales admin, service coordination, rental desks,and you’re ready for your next challenge, we want to hear from you.

We’re looking for a highly efficient, detail-driven Aftersales Support Representative to join Attach2.

This role is critical to our business, which is focused on customer resolution, customer order and job management, and delivering seamless aftersales support. You will act as the key link between customers, technical support, and operational teams, ensuring every issue is handled quickly, accurately, and fully resolved.

This is not a pure sales role; you will be part of a successful product support team.

Success in this position depends on your ability to manage customer enquiries, following through to completion, and deliver a high-quality customer experience every time.

About Attach2

We’re Australasia’s leading provider of excavator attachments—supporting industries like construction, mining, quarrying, and civil infrastructure. When customers come to us, they need it done right and done fast. That’s where you come in.

At Attach2, we’re in the business of transforming the construction landscape. As a leading provider of excavator attachments, we don’t just supply products – we enable our customers to conquer challenges in mining, quarrying, road building, and infrastructure development. Every attachment we deliver makes a tangible difference. The machines we sell burn diesel! We’re not here for just “good enough.” Our culture is intense, restless, and relentless in the pursuit of excellence. If you share our passion for delivering value and making things happen, keep reading. If not? This might not be the right place for you.

What You’ll Do

As our Aftersales Representative, you will be a key point of contact for all our customer communications, ensuring all incoming calls and emails are handled promptly, professionally, and with a high level of accuracy. You will take ownership of each enquiry from the outset, capturing the necessary details clearly and coordinating internally where required to ensure a smooth and efficient outcome. Your focus will be on delivering a seamless experience, with consistent follow-up and clear communication so customers remain informed at every stage. All interactions will be accurately recorded in CRM systems to maintain visibility and continuity.

Here’s what your day might look like and consist of:

• Customer Communication - Managing incoming calls and emails, ensuring enquiries are handled promptly, clearly understood, and accurately captured.
• Case & Workflow Management - Progressing tickets through to completion, prioritising workload, and maintaining momentum to meet response and completion targets.
• Internal Coordination - Working closely with technical support, production, and operations to keep jobs moving and ensure commitments are delivered
• Service & Order Processing - Raising and managing service jobs and orders, aligning with production timelines and tracking progress through to deliveries.
• Follow-Up & Completion - Maintaining clear communication, closing the loop on all work, and ensuring every task is completed and recorded correctly in the system.
• Bring the energy - Be part of a fast-moving team that thrives on action and results.

This Role Is for You If You:

• Have experience in sales or parts, admin, service coordination, or a service desk/counter role, rental desks etc.
• Genuine BAR RAISER! not just someone that is there to punch the clock and 'do the job'
• Strong figure it out factor, a good problem solver, do what it takes to raise the bar in the Aftersales Team!
• A knack for juggling tasks in a busy, high-volume environment
• Strong people skills—you know how to communicate clearly, build rapport, and get things done
• A sharp eye for opportunities and details, able to adapt quickly to suit varying systems and processes.
• A natural drive to go above and beyond—because “good enough” isn’t your style
• Bonus points if you’ve worked with HubSpot, Business Central, or in the construction industry

What It’s Like to Work at Attach2

Our Core Values – What They Are and Aren’t:

One Direction, One Team

• What It Is: Cohesive teamwork with everyone aligned toward a shared goal. We debate rigorously but fully commit to decisions as one.
• What It Isn’t: Silos, turf wars, negativity, or putting personal interests above the team.

Sense of Urgency

• What It Is: Execution-oriented, passionate, and hungry to achieve. We prioritize what adds the most value and respond quickly to tasks and enquiries.
• What It Isn’t: Procrastination, analysis paralysis, or a “that’s someone else’s job” mentality.

Can-Do Attitude

• What It Is: Eager to take on challenges, help others, and go above and beyond. We’re positive problem-solvers who get it done.
• What It Isn’t: Excuses, reluctance, or complaining about what’s “not in my job description.”

Make It Better

• What It Is: Relentless improvement. We question the status quo, embrace change, and aim to grow both personally and professionally.
• What It Isn’t: Settling for mediocrity, resisting change, or focusing on problems without offering solutions.

Passion for Customers

• What It Is: Putting customers first. We add value to their businesses, build long-term relationships, and deliver on our promises.
• What It Isn’t: Over-promising and under-delivering, treating customers as interruptions, or failing to follow through.

Why Join Attach2?

• Work with A-Players: Join a high-performing team that challenges, supports, and wins together
• Grow Your Career: We’re relentless about development—both personal and professional
• Own Your Impact: Your work will directly influence brand presence and lead generation across 3 countries
• Rewards That Matter: Competitive salary, bonus opportunities through our Stake in the Outcome program, and a culture that celebrates wins
• Be Part of Something Bigger: Every sale we make supports our customers to build infrastructure that changes lives

How to Apply

If this sounds like your kind of team and you’re ready to bring your energy, apply now with:

1. Your resume
2. A short cover letter telling us:
    • Why you want to join Attach2
    • How your background fits this role
    • What excites you most about working in the construction industry

Attach2 – We don’t just supply attachments. We help build what matters.

Standard Screening Questions

1. If you are a Successful Candidate, will you be willing to Arrange job Reference Checks with Previous Managers and Colleagues?

2. Which of the following statements best describes your right to work in Australia?

• AU citizen
• Permanent Resident
• Other (specify)

3. What's your expected annual base salary?

4. How many years' experience do you have in the industry?

• 5 years +
• 2-5 years
• Less than 2 years