Service Center Acceptance & Evaluation

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  Develop plans and carry out the monthly acceptance and evaluation of service centers operated by dealers and partners, based on VinFast standards and the expansion roadmap.

Periodic Service Quality Evaluation

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  Analyze and build standard processes, checklists, and KPIs for periodic (monthly/quarterly) service quality evaluations according to VinFast standards for service centers.
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  Plan and conduct monthly/quarterly evaluations of service quality based on VinFast criteria.
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  Analyze results, propose improvement plans and requirements, and follow up on progress to ensure KPIs are met.

Requirements

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  Over 5 years of experience in the automotive industry, preferably with electric vehicle brands or major automotive brands.
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  Experience in service quality evaluation is an advantage.
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  Proficient in English
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  Willing to travel for business

Benefits

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  Competitive salary and comprehensive benefits package.
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  Opportunity to work in a fast-growing global automotive company.
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  Exposure to international markets and cross-functional collaboration.
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  Chance to directly impact global after-sales performance and customer satisfaction.
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  Dynamic and innovative work environment with career growth opportunities.
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  Participation in meaningful projects shaping the future of electric mobility.