• 
  Plan, implement, and control aftersales service activities across international markets, including Mobile Service (MBS), Mobile Body & Paint (MBC), Valet Service, and other service models.

• 
  Identify, evaluate, and develop partnerships with external service providers; negotiate and establish collaborations, particularly for paid service operations in regions such as North America and Europe.

• 
  Monitor and manage the execution of defect rectification programs and recall campaigns across markets.

• 
  Oversee the end-to-end handling of aftersales complaints: intake, assignment, tracking, and resolution.

• 
  Support resolution of complex or escalated aftersales cases beyond Customer Call Center capabilities.

• 
  Review and evaluate goodwill support proposals from local markets, ensuring consistency, fairness, and effectiveness in customer handling.

• 
  Collaborate with Customer Call Center teams to design and implement customer experience improvement initiatives and campaigns.

Requirements

• 
  Bachelor’s degree or higher
  in Automotive, Engineering, Business Administration, or related fields.

• 
  Minimum 5 years of experience
  in automotive manufacturing or aftersales service operations.

• 
  Experience
  working with or supporting overseas markets
  (North America, Europe, or Middle East) is highly preferred.

• 
  Strong knowledge of aftersales operations, recall management, and customer experience.

• 
  Strong
  end-to-end project management skills
  , with the ability to plan, execute, monitor, and deliver projects effectively across cross-functional teams.

• 
  Proven ability in stakeholder management, negotiation, and problem-solving.

• 
  Fluent in English
  ; additional languages are an advantage.

• 
  Willingness to travel frequently for business trips across assigned overseas markets.