We are seeking a highly organized and
customer-oriented Aftersales Service Advisor to serve as the bridge between
customers and our service team. This role involves providing professional
consultation, coordinating vehicle servicing, and ensuring customer
satisfaction throughout the aftersales process. The ideal candidate should have
strong automotive knowledge, excellent communication skills, and a passion for
delivering outstanding service.

• 
  Serve
  as the first point of contact for customers regarding vehicle servicing,
  repairs, and maintenance.
• 
  Accurately
  diagnose customer concerns and recommend appropriate service solutions.
• 
  Provide
  cost estimates and explain repair procedures, timelines, and warranties.
• 
  Coordinate
  with the service team to ensure timely and efficient vehicle servicing.
• 
  Keep
  customers updated on service progress and notify them of any changes or
  additional work required.
• 
  Handle
  customer inquiries, complaints, and concerns professionally, ensuring
  resolution and satisfaction.
• 
  Maintain
  accurate records of service requests, work orders, and customer
  interactions.
• 
  Promote
  aftersales services, service packages, and value-added products to enhance
  customer experience.
• 
  Collaborate
  with parts and inventory teams to ensure the availability of required
  components.
• 
  Ensure
  compliance with company policies, warranty guidelines, and safety
  standards.

Requirements

• 
  Bachelor's
  degree in Mechanical Engineering, Automotive Engineering, Business
  Administration, or a related field.
• 
  2–3 years of experience in automotive aftersales service, customer service, or
  a related role.
• 
  Strong
  knowledge of automotive repairs, maintenance, and service processes.
• 
  Excellent
  communication, interpersonal, and problem-solving skills.
• 
  Customer
  focused mindset with a commitment to providing exceptional service.
• 
  Ability
  to work under pressure, manage multiple service requests, and meet deadlines.
• 
  Proficiency
  in Microsoft Office and experience with automotive service management
  software is an advantage.
• 
  Strong
  organizational skills and attention to detail.

Benefits

• 
  Competitive
  Salary
• 
  13th Month
  Allowance
• 
  Leave
  Allowance
• 
  Monthly Performance
  Bonus
• 
  Retirement Savings
• 
  Robust Medical Coverage
• 
  Daily Lunch
• 
  Employee Car Ownership Scheme
• 
  Learning & Development Budget
• 
  Group Life Insurance
• 
  Paid Time Off
• 
  Opportunity to work
  in a fast-paced and dynamic environment