Quality Management & Compliance

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  Oversee and enforce compliance with global and regional quality standards across all aftersales operations.

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  Develop, implement, and monitor quality control policies, procedures, and KPIs for service centers and dealer networks.

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  Conduct regular quality audits, inspections, and performance evaluations.

Product Quality & Field Issue Management

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  Lead root cause analysis for technical/product issues reported from the field.

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  Coordinate with regional and global technical teams to escalate and resolve critical quality concerns.

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  Monitor product performance, warranty trends, and recurring failures to recommend corrective and preventive actions.

Aftersales Network Support

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  Support service centers and dealers in improving repair quality, technical capability, and process consistency.

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  Provide technical guidance or escalation when complex quality cases occur.

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  Oversee training programs to enhance diagnostic accuracy and repair standards.

Customer Satisfaction & Experience

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  Ensure quality-related processes contribute to a positive customer journey and strong satisfaction scores.

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  Manage severe customer complaints related to product quality or service quality, ensuring timely resolution.

Leadership & Cross-functional Collaboration

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  Lead the Quality Control team, ensuring strong performance, capability development, and efficient workflows.

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  Work closely with Aftersales Operations, Technical Service, Product, Sales, and Supply Chain teams to support overall market performance.

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  Prepare reports and recommendations for senior leadership, including data insights and improvement proposals.

Requirements

Qualifications

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  Bachelor’s degree in Engineering, Automotive Technology, Quality Management, or related fields.

Experience

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  Minimum 7–10 years of experience in aftersales, quality control, or technical service.

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  At least 3–5 years in a managerial or department head position.

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  Experience in automotive, electronics, consumer goods, machinery, or a similar industry is preferred.

Skills & Competencies

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  Strong analytical and problem-solving skills; proficiency in root cause analysis methods.

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  Excellent leadership, communication, and stakeholder management abilities.

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  Solid understanding of aftersales operations, warranty processes, and quality systems.

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  Ability to work cross-functionally and manage complex, high-impact issues.

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  Fluent in English and Vietnamese.