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  Develop and implement global aftersales policies and standards across the network.

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  Evaluate policy effectiveness and propose improvements aligned with operational strategies and business direction.

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  Develop and define service operational KPIs for each market/region.

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  Allocate KPIs to relevant stakeholders and ensure alignment with business goals.

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  Monitor, analyze, and report KPI performance on a periodic basis.

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  Develop and manage global pricing policies for spare parts and accessories.

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  Regularly review and evaluate pricing effectiveness and propose adjustments.

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  Calculate and define wholesale pricing for distributors/dealers and retail pricing for end customers.

Requirements

• 
  Bachelor’s degree or above
  in Business Administration, Automotive, Economics, or related fields.

• 
  Minimum 5 years of experience in aftersales/service operations
  in the automotive industry.

• 
  Strong understanding of
  service operations, KPI management, and pricing strategies.

• 
  Excellent communication and cross-functional collaboration skills.

• 
  Good command of English
  is preferred.