Job Description

Drive impact. Optimise performance. Shape the future of GWM.

Are you ready to join one of Australia's most innovative automotive manufacturers? Do you thrive in a fast-paced, dynamic environment where your contributions have a real impact? If so, we have an exciting opportunity for you!

About GWM Australia

GWM is the powerhouse behind the renowned Chinese automaker's local presence. We specialise in importing, distributing, and marketing a diverse range of vehicles, including petrol, hybrid, and cutting-edge electric models. Our lineup features the popular Haval SUVs, the robust Cannon Ute, the rugged Tank 4x4 SUV, the bold H7 and the innovative Ora EV.

With a commitment to excellence and customer satisfaction, GWM is transforming the automotive landscape by offering high-quality vehicles tailored to the evolving needs of Australian consumers.

Why Join Us

GWM is quickly becoming one of the leading automotive brands in Australia and New Zealand. With ambitious plans to introduce even more groundbreaking products, there’s no better time to join our team and accelerate your career to new heights!

About the Role

Reporting to the Head of Parts, Accessories and Logistics the Aftersales Planning Manager is responsible for leading the strategic planning, business intelligence, commercial performance, and financial planning functions across the Aftersales business.

This position owns the development and management of dealer targets, financial budgets, forecasting processes, commercial incentive programs, category performance reporting, dealer benchmarking, and network profitability analysis. The role is also responsible for establishing and maintaining the broader Aftersales reporting framework, ensuring consistent, accurate, and insightful reporting across Parts, Service, Accessories, Warranty, Customer Experience, and Dealer Operations.

Key Responsibilities

• Lead the development, governance, and continuous improvement of the Aftersales Business Intelligence framework.
• Design and maintain executive dashboards and reporting suites using Power BI and other BI platforms.
• Develop standardised reporting across Parts, Service, Accessories, Warranty, Customer Experience, and Dealer Performance.
• Lead the annual Aftersales budgeting and forecasting process.
• Develop monthly, quarterly, and annual financial forecasts.
• Monitor budget performance and identify opportunities to improve profitability.
• Develop annual dealer targets across Parts, Service, Accessories, Customer Satisfaction, and Commercial KPIs.
• Manage dealer performance scorecards and benchmarking programs.
• Develop and manage Aftersales commercial programs designed to drive revenue growth and customer retention.
• Lead dealer incentive and bonus program design, tracking, and performance measurement.
• Monitor and analyse performance across all Aftersales categories.
• Develop dealer profitability models and performance benchmarks
• Present business performance insights to Executive Leadership and Dealer Network stakeholders.

What We Offer

• Be part of a high-growth automotive brand with big ambitions in ANZ
• Work in a role with real ownership, influence and visibility
• Collaborate with talented internal teams and best-in-class agency partners
• Shape media strategy that directly impacts brand growth and sales outcomes
• A strong work-life balance, including work-from-home flexibility
• A culture driven by innovation, collaboration, and success
• Access to 24/7 counselling services for you and your family
• 12 weeks paid parental leave for primary care givers and 6 weeks for secondary care givers
• A fully maintained vehicle

Skills and Experience

• Bachelor's degree in Business, Finance, Economics, Data Analytics, Statistics, Commerce, or related discipline. CA or CPA advantageous.
• 7-10+ years' experience in Business Intelligence, Commercial Planning, Financial Planning, or Aftersales Operations.
• Advanced business intelligence reporting expertise including:

• Data Modelling
• Power Query
• Dashboard Development
• Report Automation
• Advanced Microsoft Excel and financial modelling capability.

• Strong commercial and financial acumen.
• Experience managing budgets, forecasts, and profitability analysis.

Become a vital part of a dynamic team representing one of ANZ’s fastest-growing automotive brands! If you’re passionate about performance, obsessed with optimisation and ready to make your mark - we’d love to hear from you.