RMA Group Company Limited

Aftersales Manager

RMA Group Company Limited  •  Phnom Penh, KH (Onsite)  •  2 months ago
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Job Description

  • Lead the after-sales team to provide excellent customer service and technical support. Ensure timely resolution of customer issues, complaints, and inquiries.
  • Manage and mentor a team of after-sales representatives and technicians. Set performance targets, conduct evaluations, and provide ongoing training and development to enhance team capabilities.
  • Develop and implement best practices for after-sales processes. Continuously review and refine procedures to improve efficiency and customer satisfaction.
  • Build and maintain strong relationships with customers. Conduct follow-up communications to ensure their needs are met and gather feedback for continuous improvement.
  • Oversee the technical support function, including troubleshooting, repair, and maintenance of products. Ensure that technical issues are addressed promptly and effectively.
  • Manage warranty claims and product returns in accordance with company policies. Ensure that processes are clear, efficient, and customer friendly.
  • Monitor and analyze after-sales performance metrics, such as response times, resolution rates, and customer satisfaction scores.
  • Work closely with other departments, such as sales, product development, and quality assurance, to address customer feedback and improve product offerings.
  • Develop and deliver training materials and programs for customers to help them effectively use and maintain their products.

 Job Requirements:

  • Bachelor's degree in electrical Engineer, Sales, Marketing, or a related field.
  • Minimum of 3 - 5 years of experience in Customer Service, Electrical Engineer or Sales.
  • Solid understanding of automotive accessories and aftermarket products.
  • Proven experience in managing a team and overseeing multiple service operations.
  • Strong customer service orientation with experience in managing customer relationships and handling complaints.
  • Excellent communication and interpersonal skills in both English and the local language.

If you're interested, please send your CV to:

RMA Group Company Limited

About RMA Group Company Limited

As a global solutions provider across the automotive, equipment, engineering, financial leasing and hospitality industries, we boast a robust operational presence that spans 16 countries.

For almost 40 years, we have developed enduring partnerships to support the needs of our clients, underpinned by the core values of Innovation, Integrity and Endurance.

Offering innovative mobility solutions, our automotive unit also specializes in customizing solutions to your specific needs. With our ever-growing presence across the globe, we are committed to making the world’s leading automotive and equipment brands as accessible to our customers as possible.

At RMA, we are not only passionate about creating and enhancing communities with sustainable living and renewable energy solutions but also empowering customers with agricultural equipment and customized financial solutions to transform and scale their businesses. Beyond the intersectional worlds of agriculture and engineering, we also bring international food brands and diverse dining experiences to life for our customers.

Industry
Automotive & Mobility
Company Size
1,001-5,000 employees
Headquarters
Bangkok, TH
Year Founded
Unknown
Website
rmagroup.com
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