Job Description

LSH Auto is seeking an experienced Aftersales Executive to join our Mercedes-Benz dealership team. This role is integral to delivering exceptional post-sale support and ensuring customer satisfaction throughout the vehicle ownership experience. You will be the primary point of contact for aftersales enquiries, managing service appointments, and working closely with our technical teams to provide timely and efficient solutions.

Working hours are 45 per week with a competitive salary of £30,387 plus OTE bonus.

Key Responsibilities:

• Handle all aftersales customer enquiries promptly and professionally.
• Efficiently schedule service appointments and manage customer follow-ups.
• Collaborate with service and parts departments to streamline service delivery.
• Provide customers with updates and resolve issues to enhance satisfaction.
• Promote aftersales products and services to increase customer engagement.
• Contribute to achieving aftersales performance targets.

Requirements

The ideal candidate will have:

• Previous experience as an Aftersales Executive or in a similar customer service role, preferably within the automotive industry.
• Excellent communication and interpersonal skills.
• Strong organisational abilities and attention to detail.
• A customer-focused approach with a commitment to quality service.
• Ability to work collaboratively within a team environment.
• A valid driver's licence is essential.

• If you are passionate about delivering outstanding aftersales service and want to be part of a reputable brand, apply today to join LSH Auto's Mercedes-Benz aftersales team.

Benefits

Benefits Include:

• A range of Mercedes Benz training and leadership programmes

• Refer a friend scheme – up to £1000

• Funded ongoing training and development

• Platinum Plus Rewards Scheme

• Colleague Car Purchase Scheme

• Eye care Vouchers

• Life Assurance (4 x annual salary)

• 31 days holiday (including bank holidays), rising to 38 days with length of service

• Wellbeing Support

• Company Pension

• On site gym