Customer Support & Service Coordination

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  Serve as the primary contact for customers seeking aftersales support, including vehicle servicing, repairs, and maintenance.
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  Handle customer inquiries, complaints, and service requests promptly and professionally.
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  Schedule service appointments and ensure timely follow-up on all customer requests.
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  Coordinate with the workshop, parts department, and service advisors to deliver efficient aftersales services.
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  Inform customers about service timelines, costs, and any additional work required.

Customer Relationship Management

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  Maintain accurate records of customer interactions, service history, and feedback.
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  Build and maintain strong relationships with customers to enhance loyalty and repeat business.
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  Conduct follow-up calls post-service to ensure customer satisfaction and address any unresolved issues.
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  Assist in implementing customer retention programs and loyalty initiatives.

Documentation & Reporting

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  Ensure accurate documentation of service requests, invoices, and customer records.
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  Prepare and submit regular reports on customer feedback, service quality, and complaint resolution.
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  Ensure compliance with company policies and industry standards in handling customer data.

Quality Assurance & Process Improvement

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  Monitor the quality of aftersales services and identify areas for improvement.
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  Collaborate with the aftersales team to enhance service delivery and customer experience.
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  Provide insights and suggestions to improve customer service processes.

Requirements

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  Bachelor’s degree or diploma in Business Administration, or a related field.
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  2+ years of experience in customer service, preferably within the automobile industry’s aftersales department.
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  Strong communication and interpersonal skills with a customer-first mindset.
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  Excellent problem-solving abilities and attention to detail.
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  Ability to manage multiple tasks and work under pressure.
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  Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and customer management systems.
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  Knowledge of automobile aftersales processes, including servicing and parts management.
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  Ability to maintain professionalism and confidentiality while handling sensitive information.

Benefits

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  Competitive
  Salary
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  13th Month
  Allowance
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  Leave
  Allowance
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  Monthly Performance
  Bonus
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  Retirement Savings
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  Robust Medical Coverage
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  Daily Lunch
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  Employee Car Ownership Scheme
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  Learning & Development Budget
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  Group Life Insurance
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  Paid Time Off
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  Opportunity to work
  in a fast-paced and dynamic environment