Job Description

Job Title: Aftersales Support Coordinator

Location: St. Michael, Barbados

Job Details: Hybrid – Permanent

Do you want to develop world-class skills, build a brilliant career, and thrive within a highly supportive team? Join Inchcape Barbados, part of Inchcape’s global network.

You’ll play a key part in growing a global business that’s transforming our industry, working with the world’s leading automotive brands, and delivering great experiences for our customers.

Our Service Excellence Team in Barbados is seeking an Aftersales Support Coordinator to join our team in Barbados. In this position, you will be responsible for overseeing and coordinating the aftersales service processes, focusing on workshops Key Performance Indicators (KPIs), improving operational efficiency, ensuring Health, Safety and Environmental (HSE) compliance and conducting interval audits for internal controls. The incumbent will play a critical part in ensuring customer satisfaction, optimizing workshops throughput and supporting the overall after-sales revenue performance.

What you’ll do:

• Prepare and deliver daily technician bonus reports and provide accurate performance data to workshop technicians and management.
• Ensure all active service documents in the DMS have accurate labour pricing, document status, and appointment dates, while archiving all inactive documents.
• Monitor and analyze workshop KPIs and production hours, including repair times, productivity, first-time fix rates, and customer satisfaction.
• Assist with identifying trends and areas for improvement and implement action plans to enhance overall workshop performance.
• Assist the Aftersales Support Manager with labour rate and maintenance plan management.
• Review and analyze workshop processes to identify bottlenecks, inefficiencies, and opportunities for improvement.
• Collaborate with the service team to implement best practices that increase workshop throughput and reduce repair cycle times.
• Conduct random audits to ensure workshops comply with all relevant HSE regulations and policies.
• Conduct regular safety inspections and risk assessments within the workshop.
• Lead regular audits, analyze results, provide detailed reports to management, and recommend appropriate corrective actions.
• Track and follow up on the implementation of audit recommendations to support continuous improvement.
• Work closely with service advisors, technicians, and other relevant departments to ensure smooth and efficient aftersales operations.
• Prepare monthly, quarterly, and annual reports on after-sales performance, HSE compliance, and audit findings.
• Present data-driven insights to management to support strategic decision-making.
• Perform other reasonable and related duties as required by Service Management.

About you

To be successful in this role you will be:

• Possessing a minimum of five (5) CXCs including Mathematics and English.
• Proficient in Microsoft Office Suite.
• A strong communicator, both verbally and non-verbally.
• Highly organized, with the ability to create and maintain structure.
• A collaborative team player who can adapt effectively to changing priorities and requirements.
• Equipped with strong analytical and critical thinking skills.
• Proactive and self-motivated, with the ability to take initiative and drive projects forward with minimal supervision.

We offer you

At Inchcape, we are building the future of mobility, and we invite you to be part of it with us. You will join a collaborative culture that values well-being, growth, and inclusion. Through meaningful work, continuous development, and both global and local rewards, we create a work environment where people can achieve success and fulfill their aspirations.

Start your journey

If you’re excited about this role but don’t meet every requirement, we still encourage you to apply. You might be the perfect fit for this role or another opportunity within Inchcape.

Join our team and become part of a leading global automotive company that is transforming tomorrow, together.

Opportunity for everyone

Inchcape is committed to creating an inclusive and diverse workplace where the power of our differences can be embraced and everyone feels they can belong, be themselves and succeed. Read more here about our Inclusion and Diversity commitments, including our targets, programmes, and policies.

About us

Inchcape is the leading global automotive distributor operating in 40+ markets. We partner with some of the biggest brands in the business to sustainably power better mobility today and in the future.

Our diverse global team of over 16,000 talented colleagues foster an inclusive and collaborative culture, delivering a brilliant experience for our customers and partners. We’re a dynamic and fast-growing business, driving the transformation of our industry and redefining tomorrow. Discover more at www.inchcape.com.

Additional information request

Selected candidates will be contacted to initiate our hiring journey. We may request additional information from applicants to better understand your background, qualifications and experience for the role.