Job Description

At Aston Martin, our Aftersales team is at the heart of delivering the highest level of customer experience globally – from first contact to years of ownership. We are now looking for an energetic and determined Aftersales Commercial Administrator to join us in supporting this mission.

What you’ll be doing

In this varied and fast-paced role, you will support all areas of Commercial Aftersales, ensuring the smooth running of key programmes, reporting, and administrative processes. Responsibilities will include:

• Supporting our range of Aftercare Intensified Ownership Experience programmes with tasks such as invoicing, global pricing updates, and global campaign coordination
• Acting as a key contact for our regional teams, dealers, and external suppliers, responding to queries and providing programme support
• Processing purchase orders, tracking approvals, and monitoring spend across relevant cost centres
• Administering the Aftersales Legal & Compliance programme, including creating, maintaining, and distributing documentation (e.g. Certificates of Conformity) and maintaining heritage car archives
• Coordinating Aftersales meetings, committees, and steering groups, including preparing agendas, minutes, and tracking actions
• Producing Aftersales management reports and supporting wider performance tracking activities
• Providing ad-hoc administrative support across the Aftersales function as required

What we’re looking for

We’re looking for a highly organised and proactive individual who thrives in a fast-moving environment and takes pride in delivering high-quality work.

You will bring:

• Strong organisational skills with the ability to prioritise and manage multiple tasks to tight deadlines
• Excellent attention to detail and a methodical, problem-solving approach
• Confident communication skills, with the ability to engage effectively with a wide range of stakeholders
• A proactive, solution-oriented mindset and the resilience to see challenges through
• Strong IT skills, particularly across Microsoft Excel and PowerPoint

It would be an advantage if you have experience with systems such as Salesforce, INFOR ERP or business intelligence applications such as Tableau.

Familiarity with luxury automotive aftersales products such as extended warranties or service plans is also an advantage.

Above all, you will be collaborative, adaptable, and motivated to continuously improve processes and ways of working.

Why join us?

At Aston Martin, we believe our people are as unique as the cars we create. We thrive on collaboration, communication, and fresh ideas. This role offers the chance to make a real difference in a team that values energy, determination, and a solutions-focused approach.

Belong at Aston Martin

We understand that the incredible beauty, craft and art that defines an Aston Martin comes from the inclusion of our amazing people.

We welcome the unique contributions that you can bring in terms of your education, opinions, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, colour, religion, disability, sexual orientation and beliefs. We celebrate diversity and are seeking applicants who can bring something different. Please speak to us if there is anything you need to support making an application with us.

The post holder will be required to comply with all policies and procedures issued by and on behalf of Aston Martin Lagonda ltd