Job Description

US Auto Trust is one of California’s fastest-growing automotive groups, representing a portfolio of world-renowned luxury and performance brands, including Ferrari, Aston Martin, Lamborghini, and Cadillac. We are committed to delivering an exceptional client experience that reflects the exclusivity, heritage, and performance excellence of the Ferrari brand.

The Aftersales Brand Ambassador serves as the primary relationship manager for clients following vehicle delivery, ensuring every interaction reflects the prestige, performance, and exclusivity of the Ferrari ownership experience. This role is responsible for delivering a seamless, personalized, and proactive service journey that drives client satisfaction, loyalty, and long-term engagement.

Key Responsibilities:

• Proactively follow up with clients after service visits to ensure satisfaction and strengthen long-term relationships
• Serve as a dedicated point of contact for client inquiries and ongoing support
• Manage incoming client communications and provide timely, high-touch responses
• Confirm and coordinate service appointments to ensure a smooth and efficient experience
• Support service operations by assisting with client flow and communication during peak periods
• Oversee active vehicle delivery experiences, ensuring each interaction is memorable and aligned with brand standards
• Manage Customer Satisfaction Index (CSI) survey follow-up and performance
• Address and resolve client concerns with urgency, professionalism, and discretion
• Identify opportunities to enhance the overall ownership experience and improve retention
• Coordinate recall and campaign communications with clients
• Maintain and track Ferrari’s 7-Year Maintenance Program participation
• Assist with inbound call overflow and client reception as needed
• Ensure accurate documentation and follow-through across all client interactions
• Support the Service Director with special projects and process improvements

What We Offer:

• Competitive Compensation with Performance-Based Incentives
• Comprehensive Benefits Package (Medical, Dental, Vision 401(k) Plan)
• Paid Time Off (Vacation, Sick, Holidays)
• Career growth within a luxury automotive group representing iconic global brands

US Auto Trust is a Drug-Free, Tobacco-Free, Non-Smoking (including e-cigarettes) company and an Equal Opportunity Employer (EOE).

Requirements

• 3-5 years of experience in client relationship management or customer service in a high-end or luxury setting including hospitality
• Service operations or service experience coordination
• Proven track record of managing customer satisfaction, retention, and handling client concerns with discretion and professionalism
• Managing customer satisfaction surveys and follow-up processes
• Previous experience with luxury brands and high-value customer service is highly desirable