Job Description

General information

Entity

With a revenue of over €_8.3 billion, access to 45 of the 54 countries on the continent, and near to 23,100 employees, we are a key player in mobility, infrastructure and energy, healthcare and, consumer goods,.

The Group partners with leading international brands and covers the entire value chain – imports, production and distribution– in line with the best international standards, drawing on over 170 years of hands-on knowledge and local expertise.

We pursue a twofold strategy, focusing on manufacturing to promote local production, and distribution through its distribution network, Africa's largest, to offer tailored, affordable products and services to people across the continent.

With Africa For Africa

More information: www.cfaogroup.com

Reference number

2026-4154

Job details

Profile

Technical & Services - Technical & Services - Parts & Service Network Coordinator

Position title

Aftermarket Sales Representative M/F

Contract

Unlimited-term contract

Contractual hours

Full-time

Mission description

Summary Statement:

The purpose of this position is to ensure the growth and achievement of after sales targets aligned with business objectives and targets.

To ensure growth of new business, managing and expanding existing client base through personal performance and customer relationship management.

Profile

Key Performance Areas:

To perform this job successfully, the appointed individual must be able to perform each key performance area satisfactorily.

This list of key performance areas is not exhaustive and may be changed to accommodate business needs from time to time:

• Promotion and selling of Aftermarket services, Parts, Accessories, Rental offerings, Service Contract offerings, Tyres, Driver Training, Load Testing and inhouse engineering.
• Overall responsibility to achieve sales, growth, and profitability targets in an assigned sales territory.
• Emphasise product features based on analyses of customer’s needs and on technical knowledge of product capabilities.
• Managing a positive customer experience and NPS
• Targeting new business by visiting new customers to ensure safe operation of forklifts according to set standards and legal requirements by promoting Driver Training and load testing.
• Inform and resolve customers' questions about products, prices, availability, product uses and credit terms.
• Quote prices, availability and onboarding process of customers.
• Prepare invoices for orders obtained and submit orders for processing.
• Assist with resolution of debtor’s disputes and assist with cash collections.
• Plan, prepare, submit, and ensure achievement of short-term and long-term rental targets for assigned territory.
• Preparation and presentation of reports as and when required.
• Participative responsibility to grow department in line with company requirements.
• Assist with Parts stock take exercises as and when required.
• Time Management and planning skills
• Updating and maintaining of accurate records using our ERP system

Job location

Job location

Africa, South Africa

Location

6 Swakara Street, Industrial Area, Upington, Northern Cape

Applicant criteria

Education level

1 - Matric

Experience level

4 to 6 years

Languages

English (Professional)