Job Description

We are seeking a motivated sales trainee to start a career with a leading international materials handling company that invests in training and promotes from within.

Comprehensive field-based training will be provided, including an extensive onboarding program and ongoing online learning.

You will join our growing Brisbane team as an Aftermarket Sales Representative (ASR). The ASR is responsible for generating service-related sales by developing relationships with new customers across an assigned territory, while also supporting existing accounts to improve service levels and customer satisfaction. You will work closely with internal stakeholders to develop and maintain strong customer relationships.

A fully maintained company vehicle is provided.

This position reports to the Sales Manager.

Requirements

Key Responsibilities:

• Manage customer accounts and requirements effectively.
• Develop new service and parts business within the assigned territory through prospecting, service presentations, and timely follow-up of leads.
• Generate new service revenue for the branch by securing repair orders across core and non-core product lines.
• Identify and sell Planned Maintenance Program (PMP) agreements to new customers.
• Negotiate tailored service and training agreements with new and existing customers.
• Identify additional opportunities to promote support products, repairs, battery sales, rentals, and training services.
• Process customer orders courteously, efficiently, and in a timely manner.
• Respond to sales leads within agreed KPI timeframes.
• Build sustainable, trust-based relationships through clear and proactive communication.
• Utilise the Customer Relationship Management (CRM) system to record all customer interactions.

Qualifications:

• Sales experience (automotive or aftermarket industry preferred) preferred but not required.
• Strong communication and negotiation skills.
• Proven ability to build and maintain customer relationships.
• Self-motivated and results-driven, with strong time management skills.

Benefits

What sets us apart?

Crown’s history began when two brothers founded the Company in New Bremen, Ohio (USA) in 1945. Today, the fourth generation of the very same family continues to lead Crown in all of its operations across the globe. Being a family-owned and run business is evidenced by more than 200 employees reaching service milestones in our 20, 25, 30, 35, 40, 45 and 50 year categories in Australia alone, with more than 2,000 employees reaching a 25 year service milestone globally.

As a Company we want to continue to support our employees to be the best versions of themselves and that’s why, as a Crown employee you get to enjoy:

• A benefits program which gives you access to discounts and cashback from over 400+ retailers nation wide.
• Access to a health and wellbeing platform which supports your Mental, Physical and Financial goals.
• Corporate Rates for Private Health Insurance.
• An inclusive working environment.
• An Employee Assistance Program for confidential counselling with chat, phone and face to face counselling options.

The Company

Crown Equipment is a well-respected global Materials Handling Equipment company which has enjoyed 50 years of success in the Australian market. The Company has operations in all Australian States and territories as well as many regional locations. The Company Brand is well known and respected in the marketplace and is supported by a customer value proposition based on highly skilled staff, quality products, strong service and parts back-up and leading-edge technology.