Job Description

Build relationships. Solve problems. Keep industry moving.

About Us

Since 1942, Eriez has been a global leader in separation technologies, helping industries recover valuable resources, improve product purity and increase operational efficiency. For more than 60 years, Eriez Australia has proudly partnered with customers across mining, minerals processing, food, recycling, packaging and manufacturing, delivering innovative solutions backed by world-class engineering, technical expertise and customer service.

With operations spanning six continents, we combine the strength of a global organisation with the agility and culture of a local business, giving our employees the opportunity to make a genuine impact while building rewarding long-term careers.

What you will be doing

Are you someone who enjoys building relationships? You will become the trusted link between our customers, service engineers, sales team and operations, ensuring customers receive the right solution, the right parts and the right support, every time.

As an Aftermarket Sales and Service Coordinator you will take ownership and anticipate customers needs from spare parts and service quotations through to warranty support, field service scheduling, order management and customer communication.

You will be solving problems, coordinating priorities and helping some of Australia's largest industrial businesses keep their operations running.

You will take ownership of the customer journey from enquiry through to delivery by:

• Being the trusted first point of contact for customers, providing outstanding support across spare parts, repairs, service, warranty and technical enquiries
• Coordinate the end-to-end aftermarket sales process, from preparing quotations and processing orders through to service delivery and customer follow-up
• Partner with Sales, Service and Operations teams to ensure customer needs are met on time, every time, while building long-term customer relationships
• Drive operational excellence by maintaining accurate customer records, managing ERP systems, and continuously improving processes and customer experience
• Contribute to business growth by identifying aftermarket opportunities, supporting contract renewals, and helping deliver exceptional service that keeps customers coming back

Requirements

You are someone who enjoys making things happen. You thrive in fast-paced environments where organisation, communication and commercial thinking all come together.

You will probably have experience in:

• Industrial aftermarket sales and customer support
• Service coordination and spare parts sales with maintenance coordination
• Technical customer service and internal sales support
• Equipment servicing within manufacturing, mining, industrial equipment, engineering or technical products
• Mechanical or engineering support

What You Will Bring

• Experience supporting industrial or technical customers
• Strong commercial awareness
• Excellent organisational and time management skills
• Confidence preparing quotations and managing customer orders
• Mechanical aptitude and curiosity
• Ability to build strong customer relationships
• ERP experience (SAGE highly regarded)
• Excellent written and verbal communication
• A proactive attitude and genuine ownership mentality

TO APPLY, please submit your resume together with a cover letter outlining:

• Your experience in aftermarket sales, customer service, internal sales or service coordination within a technical or industrial environment.
• An example of how you've delivered outstanding customer service or solved a complex customer problem.
• Your experience coordinating multiple priorities while maintaining accuracy and meeting deadlines.

Benefits

At Eriez, you will join a global leader known for innovation, reliability, and world-class engineering. We offer:

• A supportive, collaborative team culture
• Opportunities for professional development
• Direct influence on aftermarket growth strategy
• Exposure to leading technologies and key industry partners
• A role with variety, challenge, and meaningful impact