Hitachi

Aftermarket Program Manager

Hitachi  •  United States (Onsite)  •  2 months ago
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Job Description

Location:

Nashville, Tennessee, United States of America

Job ID:

R0122024

Date Posted:

2026-03-31

Company Name:

J.R. AUTOMATION TECHNOLOGIES, LLC

Profession (Job Category):

Project/Program Management

Job Schedule:

Full time

Remote:

No

Oversees multiple interconnected and installed automation projects, requiring a blend of technical expertise, strategic leadership, and service acumen to implement, support, and optimize automated systems across a customer portfolio. Key responsibilities include collaborating with stakeholders to identify automation upgrade opportunities, developing and managing project roadmaps, leading cross-functional teams, and ensuring solutions align with business goals and standards. Required qualifications typically include experience in project management, a strong technical background in automation, excellent communication and leadership skills, and a strategic mindset focused on process improvement and risk management.

Key Responsibilities

Strategic Planning: Manage a portfolio of automation projects aligned with strategic business goals and customer deployments

Job Title:

Aftermarket Program Manager

Reports to:

VP of Aftermarket

Classification:

Exempt

Responsibilities of the Position

Lifecycle Management: Support customer needs including point of contact on all ongoing activities in the support realm, including T&M service, contract fulfillment, preventative maintenance deliverables and upgrade prioritization.

Cross-Functional Collaboration: Work with various departments (IT, engineering, operations, etc.) to understand requirements, ensure alignment, and gather feedback.

Stakeholder Management: Communicate project status, risks, and outcomes to stakeholders and senior leadership.

Process Improvement: Analyze existing processes to identify areas for automation and OEE improvement and drive continuous improvement initiatives.

Technical Oversight: Provide technical direction, develop best practices and standards, and ensure the reliability and scalability of implemented solutions.

Team Leadership: Lead and mentor project managers and teams, providing guidance, resolving conflicts, and fostering a collaborative culture.

Risk and Compliance: Manage risks across multiple projects and ensure solutions comply with industry standards and business requirements.

Note: This list of responsibilities is by no means inclusive; however, it is intended to be a guideline for activities.

Requirements of Position

Experience: Significant experience in program or project management, specifically in automation and process improvement initiatives. Service, support, or aftermarket experience a plus

Technical Skills:

o Strong technical background in automation systems and tools (e.g., RPA, scripts, etc.).

o Experience with project management methodologies (e.g., Agile, Waterfall).

o Proficiency in data analysis tools (e.g., SQL, Excel).

Leadership and Soft Skills:

  • Exceptional leadership, communication (written and verbal), and interpersonal skills.

  • Strong analytical and problem-solving abilities.

  • Strategic thinking and the ability to manage competing priorities.

  • Experience with change management and stakeholder engagement.

Certifications: Project management certifications (like PMP) or specific automation/technical certifications can be a plus.

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Equal Opportunity Employer (EOE)-Females/Minorities/Protected Veterans/Individuals with Disabilities

If you need a reasonable accommodation to apply for a job at JR Automation, please send the nature of request and contact information to jrcareers@jrautomation.com. Queries other than accommodation requests will not be responded to.

Hitachi

About Hitachi

Since its founding in 1910, Hitachi has responded to the expectations of society and its customers through technology and innovation. Our mission is to “Contribute to society through the development of superior, original technology and products.” Over the past 100+ years this commitment has led us to work towards creating a more sustainable society through our “Social Innovation Business”. We work to apply our expertise in information technology (IT), operational technology (OT), and a wide variety of products to advance social infrastructure systems and improve quality of life across the world.

Hitachi’s Social Innovation Business is centered around 5 growth sectors: Mobility, Smart Life, Industry, Energy, and IT. Globally, we have nearly 300,000 employees who are working to improve people’s quality of life and our customers’ social, environmental, and economic values to create a sustainable future. The challenges we face as a society are unprecedented, but so are the opportunities. Together, let’s start powering good.

Industry
IT & Software
Company Size
10,000+ employees
Headquarters
Tokyo, JP
Year Founded
Unknown
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