Flight Centre Travel Group

Afterhours Travel Consultant

Flight Centre Travel Group  •  Kuala Lumpur, MY (Onsite)  •  29 days ago
Apply
AI can make mistakes so check important info. Chat history is never stored.

Job Description

Flight Centre Travel Group (ASX:FLT) has grown to be the world’s largest travel agency since its founding in 1982. Headquartered in Brisbane, Australia, the company has more than 30 brands in its portfolio. The company is now also one of the world’s largest corporate travel managers through a network of specialist brands that includes FCM Travel Solutions, Corporate Traveller, cievents, Campus Travel and Stage and Screen.

Operating in more than 90 countries, FCM is transforming the business of travel through our empowered and accountable people who deliver a high level of service and a comprehensive technology suite bringing a wide range of solutions for Duty of Care, Reporting and Traveller’s peace of mind. Leveraging FCM's negotiating strength and supplier relationships in conjunction with our tailored business travel programs, our expertise and our innovative technology, we logically become the partner of choice of our customers.

Forming the corporate arm of FCTG, FCM is the business travel partner of choice for large national, multinational and global corporations. We are an award-winning global corporate travel management company ranking as one of the top five by size around the world.

We have an immediate opening for an Afterhours Travel Consultant to join our expanding Global Assist Afterhours Operations Team.

By joining this team, you will have:

  • An opportunity for EXPERIENCED AFTERHOURS TRAVEL CONSULTANTS to be part of a global travel company with unlimited worldwide career advancement.
  • Extensive training programs for personal and leadership development
  • Attractive salary package and benefits on offer

As an Afterhours Travel Consultant you will be available during after hours on the phone and email online sales and booking service, you are all about delivering amazing travel experience (D.A.T.E) to our valuable corporate clients to help them resolve their issue during emergency times. You will aim to ensure that your clients are your top priority and make them feel that we are there to help them at every step of the way.

What we need from you?

  • A solid background in travel consulting or airline reservation with demonstrated customer service experience, a minimum of 2 years preferred
  • Fresh graduate will need to have an education background in travel & tourism
  • Previous experience in afterhours experience highly desired but not necessary
  • Contribute to a motivated & supportive team environment
  • Confident in emergency ticking support
  • Experience with any GDS being an advantage
  • Solutions focused mindset and demonstrated ability to resolve problems in a creative manner
  • Ability to handle irate customers
  • Excellent verbal and written English language
  • Willing to work on 24x7 rotational shift

A competitive, performance based remuneration package is offered based on experience and skills.

FCM is an Equal Opportunity Employer searching for talented, driven people who have a desire to build a rewarding career in a company that loves to celebrate your success!

By joining the FCM team, you'll discover first hand why we're recognised around the world as an outstanding employer. In addition, our company founder strongly believes the success of our business relies on the success of our people.

If you understand the value of the customer and have what it takes to proactively deliver exceptional service, then consider FCM Travel Solutions and take your travel career to the next level!

Interested? Apply today to explore this amazing opportunity!

#LI-WH1#FCMAS#LI-Onsite

Flight Centre Travel Group

About Flight Centre Travel Group

Flight Centre Travel Group (FCTG) is one of the world’s largest travel companies, employing 15,000 like-minded individuals – known as ‘Flighties’.

Our story dates to 1973, when founder Graham Turner (aka “Skroo") and friend Geoff “Spy” Lomas buy a double-decker bus and take off on their first tour around Spain, Portugal and Morrocco, 3 years later forming the first business, Top Deck. After flight deregulations in the 80s our first retail "Flight Centre" stores opened in Australia in 1982, London in 1984, and NZ in 1987.

1987 was also the year we held our first “Global Gathering” awards event celebrating our amazing people, a tradition that continues to this day.

And in 2025 we launched our very first loyalty program, World360 Rewards! Our Australian customers now able to earn and redeem points across Flight Centre, Travel Associates, and Cruiseabout.

We’re in our 40s now and a lot has changed! With global headquarters in Brisbane, Australia, our company owned leisure and corporate travel businesses span three major regions: APAC, The Americas and EMEA.

Our flagship corporate travel management brand, FCM, extends our reach even further through a network covering over 100 countries via both company-owned operations and independent licensees.

With 30 brands across our global footprint, our team spans from customer-facing to internal support roles. The opportunities just as diverse – from a Travel Consultant at Flight Centre or Envoyage, to a Machine Learning Scientist in one of our tech pillars.

Together, we live and breathe our number one philosophy, Our People, driven by our purpose ‘To open up the world for those who want to see’.

Our values are simple and powerful - Ownership, Egalitarianism and Irreverence.

We support our people with opportunities to help you thrive, connect, give, move and be rewarded. Our people have access to a suite of curated benefits to ensure holistic wellbeing – from mental and physical health to financial freedom. 

Industry
Travel & Hospitality
Company Size
5,001-10,000 employees
Headquarters
South Brisbane, AU
Year Founded
Unknown
Website
fctgl.com
Social Media