ABI Interiors

After Sales Support Coordinator

ABI Interiors  •  Carrara, AU (Onsite)  •  2 hours ago
Apply
AI can make mistakes so check important info. Chat history is never stored.

Job Description

We’re looking for a full-time After Sales Support Coordinator to join our team at our Carrara HQ on the Gold Coast.

In this role, you’ll be responsible for responding to customer enquiries, providing support, and finding solutions to help deliver a positive customer experience. If you’re passionate about customer service and looking to join a supportive, collaborative team, we’d love to hear from you.

What You Will Be Doing:

  • Manage a daily customer caseload, responding to enquiries across phone, email and live chat.
  • Liaise with courier partners on delivery enquiries and confirm details ahead of large deliveries.
  • Ensure order accuracy by investigating and resolving any discrepancies.
  • Accurately record customer information to support robust and reliable data capture.
  • Collaborate proactively across teams and departments to resolve customer issues.
  • Maintain a consistent, high standard of ABI customer experience across every touchpoint.
  • Process refunds and troubleshoot returns efficiently and accurately.

About You:

  • Passionate about delivering an exceptional customer experience.
  • Confident, friendly and patient communication style, particularly over the phone.
  • Strong problem-solving skills with a solutions-focused approach.
  • Competent computer skills, including Apple systems and the ability to work confidently across multiple programs.
  • Experience with Salesforce, RingDNA or WooCommerce is highly regarded.
  • High level of attention to detail and accuracy.
  • Enthusiastic about learning, development and continuous improvement.

What We Can Off You

  • Work-life balance with varied shifts between 7am and 5pm, Monday to Friday.
  • Working from our purpose-built HQ, with an onsite gym and Pilates studio.
  • Generous company perks, including free barista coffee when working onsite.
  • A generous ABI Interiors discount.
  • Fun social events to connect with your team members.

If this opportunity feels like the right fit for you, we encourage you to apply with your resume and cover letter, sharing how your experience and skills could contribute to our team and culture.

About ABI Interiors:

ABI Interiors is a Queensland family business that was established in 2016 after recognising a gap in the market for high-quality, coloured architectural hardware.

Today, we pride ourselves on supplying a comprehensive range of interior fixtures and fittings that are of an exemplary standard. Our in-house Research and Development Team uses cutting-edge technology to actualise simplicity, longevity, and durability as the foundation for our designs.

But our promise of quality extends beyond our product offering. We adopt a holistic approach, meaning we strive to uphold excellence across every touchpoint of the ABI Interiors experience. Guided by quality, trust, innovation, passion, and responsibility, our team all share the same belief and commitment that we can enrich lives by enriching spaces.

ABI Interiors

About ABI Interiors

ABI Interiors is an Australian-designed fixtures supplier specialising in high-quality kitchen and bathroom products for the modern home. We embrace simplicity, longevity, and durability as the foundation for our innovative range, designed to elevate your everyday experience.

Our offering includes tapware, basins, sinks, baths, showers, and other interior products, featured in up to seven signature finishes to complement any space.

Our mission is to empower homeowners and trades with access to premium products at an inclusive price point, without compromising on quality. We believe in timeless design, creating each piece to be enjoyed for many years to come. This confidence in our products has inspired our 25-year additional warranty.

We are dedicated to upholding excellence across each part of the ABI journey, and have carefully considered every detail from inspiration through to installation. With the input and support of our customers as the driving forces, we’re proud to continue redefining the experience of home design.

The Australian family-owned business originated in 2016, after identifying a gap in the market for beautiful, high-quality coloured tapware. Since then, ABI has expanded internationally and offers an extensive range of interior products in a variety of signature finishes, and are recognised today as Australia’s premier creators of architectural products.

ABI is driven by a purpose that together we will enrich lives by enriching spaces. We are committed to creating products that extend beyond beautiful design, to solve problems and add value to lives. Guided by our brand values of Quality, Trust, Innovation, Passion and Responsibility, our brand vision is to be the world’s most loved creators of thoughtfully designed products.

Industry
Retail & Ecommerce
Company Size
51-200 employees
Headquarters
Carrara, AU
Year Founded
2016
Social Media