PT Bank Danamon Indonesia Tbk

After Sales Sr. Manager (Automotive)

PT Bank Danamon Indonesia Tbk  •  Palembang, ID (Onsite)  •  16 days ago
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Job Description

About the Challenge

Do you have what it takes to lead after sales operations and drive service excellence in a fast-paced automotive environment while ensuring customer satisfaction, operational efficiency, and business growth?

As an After Sales Sr. Manager (Automotive), you will be responsible for overseeing after sales performance across service operations, spare parts, and dealer network performance—ensuring operational excellence, profitability, and strong customer retention.

This role requires strong leadership, analytical thinking, and the ability to collaborate closely with dealer operations in driving performance improvements. If you are someone who thrives in dynamic environments and can balance operational execution with strategic planning, this role will challenge you to operate at a high-impact leadership level.

Requirements

  • Minimum Bachelor’s degree (S1) in Engineering, Automotive, Business Management, or related field
  • Minimum 7–10 years of experience in After Sales, Service Operations, or Dealer Network Management within automotive industry
  • Strong understanding of workshop operations, spare parts management, customer satisfaction, and after sales KPI management
  • Proven experience in managing multi-dealer or regional after sales operations with strong leadership capability
  • Strong analytical, communication, and problem-solving skills with ability to work closely with cross-functional teams

Responsibilities

  • Manage and monitor after sales performance across workshop operations, spare parts, and customer satisfaction to achieve business targets
  • Develop and implement strategies to improve service quality, operational efficiency, and dealer after sales profitability
  • Ensure operational standards and after sales policies are consistently implemented across dealer networks
  • Analyze after sales KPI performance and provide actionable improvement plans to dealer operations teams
  • Ensure compliance with company policies, operational procedures, and customer service standards across all outlets

Our selection procedure in a nutshell:

Our interview process is straightforward—just a few conversations with HR and our Users. If you want to become a part of our highly motivated and high-performing team, please click on the ' Apply for Position' button to send us your application. We are looking forward to hearing from you!

PT Bank Danamon Indonesia Tbk

About PT Bank Danamon Indonesia Tbk

PT Bank Danamon Indonesia Tbk (BEI: BDMN) didirikan pada tahun 1956. Per 31 Desember 2024, Danamon mengelola aset konsolidasian sebesar Rp242 triliun dengan anak perusahannya, Adira Finance. Dalam hal kepemilikan saham, 92,47% saham Danamon dimiliki oleh MUFG, dan 7,53% lainnya dimiliki oleh publik. Dalam melayani nasabah dari semua lini bisnis yaitu Retail, Usaha Kecil dan Menengah, serta Korporasi, Danamon didukung oleh 865* kantor cabang konvensional dan unit Syariah, serta kantor cabang dan kantor perwakilan grup perusahaan Danamon di Indonesia.

Sebagai anak perusahaan dari MUFG yang merupakan salah satu grup jasa keuangan terbesar di dunia, Danamon didukung oleh jaringan global MUFG dan bank mitranya: Krungsri Bank di Thailand, Security Bank di Filipina, dan VietinBank di Vietnam. Danamon juga diperkuat oleh jaringan lokal dari grup perusahaannya yaitu Adira Finance, Home Credit Indonesia, Mandala Finance, dan Zurich Asuransi Indonesia, serta mitra strategisnya.

Bersama MUFG, grup perusahaan serta mitra strategisnya, Danamon berkomitmen untuk terus bertransformasi sebagai Satu Grup Finansial, guna menjadi mitra keuangan terpercaya yang berorientasi pada pelanggan dan selalu berinovasi, demi memenuhi kebutuhan pemegang saham, nasabah, karyawan, dan regulator dengan menghadirkan solusi finansial menyeluruh agar dapat tumbuh bersama.

Danamon dan grup perusahaan serta mitra strategisnya juga menyadari pentingnya aspek keberlanjutan sebagai bagian tak terpisahkan dari pertumbuhan dan kesejahteraan masyarakat.

Selain itu, dalam menjalankan bisnis serta untuk mencapai tujuan sesuai dengan visi dan misinya, Danamon menjunjung tinggi nilai perusahaan “BISA”, yang harus diterapkan oleh seluruh karyawan, manajemen, direksi, dan komisaris Danamon. Nilai-nilai tersebut meliputi Berkolaborasi, Intergritas, Sigap Melayani, dan Adaptif.

Industry
Finance & Insurance
Company Size
10,000+ employees
Headquarters
JAKARTA, ID
Year Founded
Unknown
Website
co.id
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