Job Description

Key Responsibilities:

• Handle customer inquiries, complaints, and technical support requests in Mandarin and English.
• Provide excellent after-sales service by troubleshooting product issues and offering solutions.
• Coordinate with internal teams such as technical support, logistics, and sales to resolve customer concerns.
• Maintain accurate records of customer interactions and service reports.
• Assist in product training and guidance for customers regarding usage, maintenance, and troubleshooting.
• Monitor customer feedback and suggest improvements to enhance the service experience.
• Support warranty claims, returns, and replacements according to company policies.
• Ensure timely follow-up with customers to guarantee issue resolution and satisfaction.
• Prepare service-related reports and documentation as needed.

Job Requirements:

• Bachelor's degree in Business, Engineering, Communications, or a related field preferred.
• Prior experience in after-sales service, customer support, or technical support is an advantage.
• Strong problem-solving skills with a customer-eccentric approach.
• Ability to handle multiple tasks and work efficiently in a fast-paced environment.
• Excellent communication and interpersonal skills.
• Knowledge of CRM software and customer support tools is a plus.
• Ability to work independently as well as collaboratively with cross-functional teams.