Job Description

At Westnet, Great Place to Work Certified, we are driven by a vision of a world where technology serves as a powerful enabler for businesses and households alike. Our aspiration is to be the catalyst for technological transformation, offering integrated solutions that revolutionize business operations and enhance the quality of life for consumers.From our very first, technology is in the core of corporate identity. We started our operations in 2005 as a distributor of IT and high-tech products, and during our dynamic journey so far, we have expanded into new product areas such as consumer batteries and LED lighting, air conditioning, solar systems and home appliances, thus unleashing the full potential of technology towards business transformation and growth.Within this diversified business ecosystem, we also commit to credibly fulfill our purpose across geographies Nowadays, we operate in Greece, Cyprus and Poland with local offices, and our business spans 60+ countries in EMEA region through a wide exports’ network.At Westnet, we embrace a culture of evolution, always standing by our core values and principles: Teamwork, Trust, Care, Innovation, Drive for Results By joining us, you will be part of a dynamic and enthusiastic team that works with passion to live up to our purpose: providing access to evolutionary technology and innovative solutions to make a better future for all.We are looking for a detail-oriented After Sales & Service Administrator (Reverse Logistics) , based in Aspropirgos, to join our team having the following accountabilities:

• Handling of reverse logistics processes (returns of defective products)
• Visual inspection and condition assessment of returned products
• Verification of supporting documents (proof of purchase, invoices, warranty eligibility)
• Evaluation and decision-making for product credit, replacement, or rejection
• Registration and processing of return cases in the ERP system
• Communication with internal departments (Customer Service, Warehouse, Finance)
• Coordination with vendors, couriers and logistics partners for returns handling
• Ensuring compliance with company policies and supplier agreements
• Reporting and tracking of return cases, KPIs, and turnaround times

The ideal candidate should have:

• Previous experience in after-sales, warehouse management, or spare parts handling
• Experience in the Technology, Sound and Vision industry will be considered as a plus
• Strong communication skills and professional demeanor
• Strong verbal and written communication skills in both Greek and English
• Strong organizational skills and the ability to multitask/manage workload
• Knowledge of SAP, Entersoft systems will be considered as a plus

Westnet offers:

• Health & Life Insurance plan
• Transportation benefits based on Corporate policy
• Corporate mobile program
• Bonus Scheme
• Learning & development opportunities