Job Overview

VinFast is seeking an
After-Sales Operations Manager
to oversee and optimize after-sales operations across key overseas markets, including
Indonesia, India, the Philippines
, and other international markets. This role plays a critical part in ensuring service excellence, operational efficiency, and customer satisfaction in VinFast’s global expansion journey.

Key Responsibilities

• 
  Manage and oversee
  after-sales operations
  across assigned overseas markets, ensuring alignment with VinFast’s global standards and strategies.

• 
  Coordinate with
  local distributors, service partners, and internal stakeholders
  to ensure smooth operation of service networks, spare parts supply, warranty, and technical support.

• 
  Monitor and improve
  service KPIs
  , customer satisfaction, service quality, and operational performance in each market.

• 
  Support the setup and scaling of
  after-sales infrastructure
  (service centers, processes, systems, training) in new and developing markets.

• 
  Act as the
  main liaison
  between overseas markets and Vietnam headquarters for all after-sales operational matters.

• 
  Identify operational risks, issues, and gaps; propose and implement corrective and preventive actions.

• 
  Conduct
  frequent overseas business trips
  to audit operations, support market launches, and resolve on-site issues.

Prepare operational reports, insights, and recommendations for senior management.

Requirements

Benefits