Job Description

Job Title: After Sales Manager – LATAM

Job Type: Full Time

Location: Sao Paulo, BR

Become part of making the impossible possible.

About The Role

As part of the Malvern Panalytical Customer Success team, you will drive growth in after-sales revenue by selling the full portfolio of service products to existing customers. You will focus on strengthening long-term customer relationships, increasing retention, and maximizing customer value throughout the equipment lifecycle.

This is a proactive, customer-facing sales role where you will identify and develop aftermarket opportunities within your regional customer base. It’s an individual contributor role with no people management responsibilities.

You will be accountable for forecasting, managing, and achieving annual Order and Sales targets, contributing directly to the growth of Malvern Panalytical’s service business.

What You’ll Be Doing

• Drive after-sales orders and revenue across the LATAM region including Mexico and Brazil through multi-channel customer engagement, consistently meeting or exceeding service sales targets
• Own the sale of service solutions, including generating new business from service agreements, digital services, upgrades, software, and bundled lifecycle offerings
• Partner with local service teams to support contract renewals and secure new agreements as customers exit warranty
• Manage the full after-sales sales cycle, from lead qualification and inquiry response through quoting, negotiation, closure, and handover
• Maintain an accurate and healthy sales pipeline with reliable CRM data, forecasting, KPIs, and reporting
• Collaborate with Customer Support, Technical Helpdesk, Digital, Marketing, Supply Centers, and Product Management to deliver exceptional customer experiences and improve service offerings

About You

• Comfortable working remotely or in a hybrid environment, with flexibility to travel as needed
• Bachelor’s degree or equivalent experience
• Background in analytical instrumentation or service-led organizations for, at least, 7 years
• Results-driven, proactive, and motivated by achieving targets and growing service revenue; hands on selling
• Strong communicator and relationship builder, able to articulate value across diverse customer groups
• Confident in sales negotiation, closing, and pipeline management, with CRM experience (e.g., Salesforce) or willingness to learn
• Digitally curious and data-driven, using AI and digital tools to support lead generation, forecasting, and decision-making
• Customer-focused, adaptable, and effective in fast-paced environments with a test-and-learn mindset
• Collaborative and commercially aware, contributing to marketing initiatives, customer journeys, and business case development
• Fluent in written and spoken English, Spanish, Portuguese

#LI-DB1

About us - Malvern Panalytical, Micromeritics and SciAps.
Together we are a powerful and highly complementary combination of market leading technologies.

We are the toolmakers for the world's most innovative companies, academic institutions, and government laboratories. We are their partners in discovery.

Malvern Panalytical instruments analyze the chemical, physical and structural nature of materials, from proteins to polymers and semiconductors to minerals. Our leading technologies measure particle size, shape, concentration and zeta potential, biomolecular interactions and stability, elemental concentrations and crystallographic structure.

Micromeritics manufactures systems for the characterization of particles, powders, and porous materials for a wide- range of end markets including catalysts, chemicals, building materials, clean-tech and battery. Our leading technologies measure surface area, porosity, density, adsorption and particle activity.

SciAps specializes in portable X-ray fluorescence (XRF), laser-based (LIBS) and near-infrared (NIR) analyzers to measure any element in any environment. SciAps is the Center of Excellence for our handheld instruments.
We have a global footprint with R&D and manufacturing sites in North America, Europe, and Asia.

We are more than 2,500 employees in a customer-focused organization with sales and service offices in 20 countries, all committed to delivering expert and responsive customer support.

We are part of Spectris. Spectris combines precision with purpose, delivering progress for a more sustainable world. Precision is at the heart of what we do – our leading, high-tech instruments and software equip our customers to solve some of their greatest challenges to make the world cleaner, healthier and more productive.

Malvern Panalytical, Micromeritics & SciAps
Your Partners in Discovery

Malvern Panalytical, Micromeritics and SciAps, part of the Spectris Group, are committed to a diverse and inclusive culture where everyone can thrive and achieve a fulfilling career. Changing the world isn’t something you can do on your own, or with a single way of thinking; it takes a wide collection of experiences, stories, knowledge, and expertise. We encourage applications from underrepresented individuals and people with diverse backgrounds. Although we always select the most qualified applicant for each role and make all decisions without regard to race, sex, age, or any other protected class, we are an inclusive, equal opportunity organization that prizes diversity. Your unique perspective is important to us.