Job Description
At Sfakianakis Group, a leader in the automotive industry, we are looking for a motivated and results-driven After Sales Area Manager to join our team.
The successful candidate will support, guide, and develop our network of authorized service and spare-parts partners, ensuring high-quality after-sales services, customer satisfaction and profitability.
Responsibilities:
- Supports the network of authorized service and spare-parts partners across all after-sales activities.
- Improves partner performance by providing ongoing technical and commercial support to enhance service quality and efficiency.
- Monitors customer satisfaction, reviewing feedback and key performance indicators to identify improvement areas.
- Proposes and implements initiatives to enhance operational efficiency and overall after-sales performance.
- Develops and executes initiatives that strengthen after-sales services and customer experience.
- Travels within Greece to support the partners network in the assigned region.
Required Qualifications:
- University degree in Mechanical Engineering (or related field)
- 3+ years of experience in a similar role
- Solid understanding of automotive industry practices and standards
- Advanced Knowledge of MS Office and CRM systems
- Very good knowledge of English (spoken and written)
- Willingness to travel regularly within Greece
Skills:
- Effective communication
- Strong analytical skills
- Results-oriented with a strong focus on achieving goals and driving performance
Benefits:
- Competitive salary and performance-based bonus
- Corporate car for business travel
- Corporate group health and life insurance coverage
- A modern, supportive and fast-paced working environment
- Opportunities for career advancement within a leading Group
