Australian Mentoring Services

After Hours Team Leader (On-Call)

Australian Mentoring Services  •  $45 - $47/hr  •  Campbelltown, AU (Onsite)  •  6 hours ago
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Job Description

After Hours Team Leader (On-Call)

SCHADS Award Level 4 | Weekends only | Office-based in Campbelltown with overnight on-call from home

Calm in a crisis? This is your next step into leadership.

Australian Mentoring Services (AMS) is looking for an After Hours Team Leader to lead our frontline Mentor team across the weekend.

Please note: this role is based in our Campbelltown Head Office for all daytime and evening shifts, including the Friday afternoon and Monday morning handovers. Only the overnight on-call periods (7:00pm to 8:00am) can be worked from home.

This is a weekend role. The only weekday hours are the Friday afternoon (4:00pm – 7:00pm) and Monday morning (8:00am – 11:00am) handovers in your Week 1 roster, both completed in person at our Campbelltown office.

What the role really looks like

When things go wrong on a weekend, you’re the person our team calls. On any given shift you might be:

  • Taking calls from Mentors who need guidance, support or a quick decision
  • Finding cover fast when staff call in sick or a shift falls over
  • Responding when a participant is escalating or in crisis, and making sure the right people are informed
  • Advising on PRN medication, restrictive practices and Behaviour Support Plans
  • Escalating incidents and keeping clear, accurate records
  • Handing over to and from the business-hours leadership team

Weekends can be unpredictable and the phone doesn’t stop. If you stay steady, think clearly and like solving problems on the spot, you’ll thrive here.

Your roster

You’ll work every weekend on a two-week rotating pattern, sharing coverage with one other After Hours Team Leader. There are no weekday shifts outside the Friday and Monday handovers in Week 1.

Week 1

  • Friday: 4:00pm – 7:00pm handover in the office, then 7:00pm – 8:00am on-call from home
  • Saturday: 8:00am – 12:30pm in the office
  • Sunday: 12:00pm – 7:00pm in the office, then 7:00pm – 8:00am on-call from home
  • Monday: 8:00am – 11:00am handover in the office

Week 2

  • Saturday: 12:00pm – 7:00pm in the office, then 7:00pm – 8:00am on-call from home
  • Sunday: 8:00am – 12:30pm in the office

About you

You’ll need:

  • At least 2 years’ experience in disability, community services or care
  • A solid understanding of the NDIS Practice Standards, Behaviour Support Plans and restrictive practices
  • Experience with rostering or arranging shift cover
  • The ability to stay calm, make sound decisions on your own and communicate clearly under pressure
  • Availability to work from our Campbelltown office every weekend, including in-person Friday and Monday handovers
  • A current NDIS Worker Screening Check, First Aid & CPR certificate and driver licence

Experience as a Senior Mentor, Team Leader or Coordinator is highly regarded.

What we offer

  • SCHADS Award Level 4 pay
  • Real leadership experience, with a clear path to grow within AMS
  • A supportive, experienced leadership team behind you
  • Ongoing professional development
  • Work that makes a genuine difference, every shift

About AMS

Australian Mentoring Services is a leading NDIS provider supporting people living with psychosocial disability, autism, acquired brain injury and complex support needs across NSW. We deliver person-centred supports that help people live meaningful, independent lives, and we’re committed to developing our leaders from within.

Ready to apply?

Click Apply Now and send us your resume and a short cover letter. In it, tell us about a time you handled a difficult situation under pressure. Applications that don’t address the office-based weekend roster won’t be progressed.

Australian Mentoring Services

About Australian Mentoring Services

Beyond Independence.

It is a unique opportunity to have a service in its entirety that focuses primarily on individual participants who dream of re-establishing a life of normality and re-integrating back into the community with new sets of skills that will enhance their lives.

AMS will initially focus on the kinds of participants below:

1. Young people in care or have left the Minister for Community Services' care and who need ongoing support because of their intellectual disability or complex needs.

2. People who are re-integrating into the community after leaving prison or juvenile justice facilities, Health or have persistent contact with the criminal justice system.

3. People with an intellectual disability and complex needs often include mental health issues, behaviours of concern, substance abuse issues, acquired brain injury, a background of trauma, and behaviour that places themselves (and/or others) at risk of harm.

Our Mentoring participants have the fundamental right to have their supports delivered in a safe and inclusive environment which enables them to expand their horizons and explore opportunities to:

1. Learn new skills

2. Develop prosocial relationships

3. Be a contributing member of their community

4. Improve their physical and mental health and wellbeing

5. Make choices that allow them to live the life they choose safely.

We recognise that adjusting to life in the community and finding valued roles requires support and mentoring that is non-judgemental and sensitive to each person’s life experiences whilst also being aware of the impact on and tolerance of the community. The needs and goals of each person determine the type of support they receive as Mentoring services are truly personalised to individual needs.

AMS delivers services to participants across Sydney, Wollongong and plans to expand to our wider rural communities.

Industry
Healthcare & Social Services
Company Size
51-200 employees
Headquarters
Campbelltown, AU
Year Founded
2020
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