Job Description

About Toll Group

At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post — www.tollgroup.com

PRIMARY DUTIES & RESPONSIBILITIES

• Fulfil any new orders placed by the client
• Confirm daily requirements from clients
• Replace any casuals that call in unavailable for specific clients
• Confirm any outstanding rosters handed over by the branches.
• Ensure any outstanding instructions/directives handed over by the branches are actioned
• Ensure that any client requests are completed in a timely manner and communicate any changes written or verbal.
• Confirm fitness assessment appointments for the branches for the following business day
• Build, develop and matin effective relationships with customers and actively seek customer input to provide a better service
• Ensure the accuracy and integrity of internal database and ensure standard operating protocols are followed through

• Liaise with stakeholders regarding anticipated staffing needs

• Deliver operational and customer service excellence in recruitment processes by achieving time-to-fill targets, establishing excellent candidate and client aftercare practices.

• Deliver exceptional customer service to exceed our stakeholder and candidates’ expectations in terms of the time, quality and delivery of our services and the management of sites and candidate expectations and communication throughout the course of an assignment

• Provide a sense of urgency to manage customer needs and expectations throughout the recruitment process, balancing quality with speed of delivery

• Ensure that all candidate/safety issues are managed and reported to all relevant Toll management and corrective action taken. All information recorded in candidate management systems

• Adhere to Toll Quality System, policies, procedures, and Standards including Code of Practice

• Protect Toll’s public image and ensure enhancement of that image wherever possible

• Other associated duties that are incidental to the recruitment process

• Actively support corporate goals and values

• All other duties as directed by the After Hours Manager

OHS RESPONSIBILITIES

• Comply with Toll Health & Safety Policy and legislated OHS requirements.

• Identify and report hazards, injuries, and incidents

• Follow reasonable instructions in both normal and emergency situations related to health and safety

• Act responsibly for the safety of self and others

• Undertake health and safety related actions assigned to them through appropriate channels

PRE-REQUISITES:

Knowledge/Experience

• Competent user of Word, Excel, Outlook and knowledge of Fasttrack database
• Excellent use of time management and organization skills
• Able to prioritize and plan work activities based on urgency
• Complete assigned tasks with appropriate timeframes and deadlines.
• Actively participate and contribute as a team member and develop positive links with the team and Toll customers
• Able to adapt tasks to meet the needs of others
• Intermediate numeric, literacy and computer literacy

• Demonstrate the highest level of confidentiality, at all times, due to access to highly sensitive personnel and business data/information

• Previous experience in customer service/recruitment related industries in which Toll operates in

• Understanding of the service capabilities of Toll Recruit

• Proactive attitude to OH&S

Technical/Professional Skills required

• Actively participate and contribute as a team member and develop positive links with the team and Toll customers
• Proven track record of working and managing multiple stakeholders

• Exceptional written and verbal communication skills, with the ability to engage at all levels

• Committed to honesty, integrity, and ethical practices

• Ability to influence and coach clients and candidates

• Commitment to performance; ability to identify key issues that impact the business and take appropriate action to produce high quality work

• Self-starter, able to work autonomously and taking responsibility for decisions, highly motivated

• Positive and co-operative attitude towards customers and other employees

• Proven problem-solving ability with a solutions orientation matched with an ability to solve customer problems creatively

• Effective time management and self-discipline skills

• Adapting and responding to change

• A pleasant and co-operative telephone manner, with a high level of communication skills, and the ability to establish and maintain effective empathy with other team members from other States or branches

• Strong business acumen / commercial sense

• Contributing to the corporate culture in alignment with the One Toll vision

Qualifications – Education and/or professional

• A university degree in business, human resources, marketing or a related field preferred

• Professional membership of relevant associations

ESSENTIAL PERSONAL ATTRIBUTES

• Understanding of and willingness to work in accordance with Toll Group values

• Well presented, confident, safety focused, with a professional approach to all allocated duties

• Ability to establish and maintain relationships with a diverse range of stakeholders

• Ability to work simultaneously with multiple stakeholders and able to think quickly and adapt to changing situations

• Effective organisational and negotiation skills

• High level of communication skills, both written and verbal at all levels

• Taking ownership, accountability, and responsibility

• Outcomes driven to achieve personal goals and objectives and meet customer expectations’

• Working effectively in teams

• Driving for continuous improvement

• Resilience and tenacity to get the job done

What moves you?

At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.

Are you excited about this role but are concerned you don’t meet all the requirements? If you have similar skills and are willing to learn then we encourage you to apply anyway. We know that some people hesitate to apply for jobs unless they meet every single qualification. At Toll, we value a diverse, inclusive and authentic workplace, so if you’re interested in this role but your past experience doesn’t align perfectly then please talk to us – you may be just the right candidate for this or other roles we have coming up.

At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities.

To find out more about us visit www.careers.tollgroup.com

You must be entitled to work in Malaysia and be prepared to undertake pre-employment checks including a criminal history check and medical.