Job Description

Key Responsibilities

• Receive and document after-hours call-offs from security officers
• Identify and secure shift coverage using approved call lists and escalation procedures
• Communicate professionally with officers and department leadership, including during difficult or emotional conversations
• Accurately document actions taken, decisions made, and outcomes for review and learning purposes
• Monitor ongoing coverage needs and follow instructions independently with minimal supervision
• Maintain focus and alertness throughout overnight shifts while working alone

What to Expect

This role is best suited for someone who is comfortable with overnight work, can handle conflict professionally, and remains composed under pressure.

• Frequent calls to officers and leaders during early morning hours
• Occasional frustration or pushback from individuals being contacted for coverage
• Working independently with minimal immediate support
• Long periods of quiet time followed by high-pressure situations requiring quick problem-solving

Required Qualifications

• Proven experience working graveyard or overnight shifts
• Strong emotional resilience and “thick skin”
• Background in roles such as dispatching, call centers, customer service, claims handling, or similar high-volume, high-emotion environments
• Excellent verbal communication and documentation skills
• Strong computer proficiency (email, scheduling systems, databases, and documentation tools)
• Ability to think independently, follow instructions, and problem-solve without direct supervision

Preferred Qualifications

• Prior dispatch or operations experience
• Experience handling upset, stressed, or emotional individuals professionally
• Ability to clearly explain and justify actions taken during a shift

Ideal Candidate

The ideal candidate is dependable, self-motivated, and comfortable working alone overnight. They can make sound decisions, explain their reasoning, and maintain professionalism even when conversations become difficult.

Compensation and Benefits:

• Competitive pay at $28.00 hourly
• Employer – provided medical and dental coverage
• Company-paid life insurance
• Voluntary life and disability insurance
• Employee assistance plan
• Securitas saves discount program
• Premium pay for working holidays
• Paid time off

Beyond this role

Successful employees in this position have progressed to roles such as scheduling managers, field supervisors, and account leaders. This position is well suited for individuals seeking to gain a comprehensive understanding of branch operations and management across more than 200 site locations and a workforce of over 2,000 personnel.

About Securitas

Securitas Security Services USA, Inc. is the global leader in protective services, delivering specialized guarding, advanced technology solutions, and comprehensive risk management to clients across a wide range of industries. Our mission is simple yet powerful: to help make your world a safer place. Backed by a legacy of trust, innovation, and global expertise, we provide tailored security solutions that combine cutting-edge technology with outstanding service.

Why Join Us:

This role is an exciting opportunity for a motivated security professional to expand their leadership experience, influence client satisfaction, and drive operational excellence. If you thrive in a fast-paced, multi-site environment and are passionate about mentoring teams and ensuring outstanding service, this is the role for you.

MINIMUM HIRING STANDARDS: • Must be at least 18 years of age. • Must have a reliable means of communication (i.e., pager or phone). • Must have a reliable means of transportation (public or private). • Must have the legal right to work in the United States. • Must have the ability to speak, read, and write English. • Must have a High School Diploma or GED. • Must be willing to participate in the Company’s pre-employment screening process, including drug screen and background investigation.
Education/Experience: High School Diploma or G.E.D. and 2 years of related experience, or an equivalent combination of education and experience sufficient to perform the essential functions of the job, as determined by the company.

“Securitas is committed to diversity, equity, inclusion and belonging in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other applicable legally protected characteristic.”

EOE/M/F/Vet/Dis

#AF-PEB

#LI-Securitas

Securitas employees come from all walks of life, bringing with them a variety of distinctive skills and perspectives. United through our common purpose, we provide the security needed to safeguard our clients' assets and people. Our core values - Integrity, Vigilance and Helpfulness - are represented by the three red dots in the Securitas logo. If you live by these values, we’re looking for you to join the Securitas team.

Benefits include:

• Retirement plan
• Employer-provided medical and dental coverage
• Company-paid life insurance
• Voluntary life and disability insurance
• Employee assistance plan
• Securitas Saves discount program
• Paid holidays
• Paid time away from work

Additionally, some populations may have the availability of accessing earned wages on a daily basis, prior to payday. Restrictions and fees may apply.
Certain waiting periods may also apply. Paid time away from work may be available either through a combination of vacation and sick time or under a PTO policy, depending on local requirements. Benefits may be different for union members.