Job Description

Cheer is a high-touch, client-focused home care company dedicated to delivering exceptional, compassionate care. Our team operates with a strong commitment to responsiveness, professionalism, and supporting both our clients and caregivers—especially when it matters most.

We are seeking a calm, resourceful, and highly organized After-Hours Care Manager & Scheduler to oversee operations outside of standard business hours. This role is critical in ensuring seamless care delivery, handling urgent situations, and supporting both clients and caregivers overnight and on weekends. An RN, LVN, or MSW would be perfect for the role.

This is not a passive on-call role—you will be actively managing schedules, responding to real-time needs, and making decisions that directly impact client care.

Key Responsibilities

• Serve as the primary point of contact for all after-hours calls (clients, families, caregivers, facilities)
• Manage and adjust caregiver schedules in real-time due to call-outs, emergencies, or changing client needs
• Coordinate last-minute shift coverage, including outreach to available caregivers
• Provide care management support, including problem-solving for client or caregiver concerns
• Triage and escalate urgent situations appropriately
• Document all interactions, schedule changes, and incidents clearly and promptly
• Communicate important updates to the daytime team for continuity of care
• Ensure company standards, policies, and client expectations are upheld at all times

Preferred

• Experience in a fast-paced home care agency
• RN, LVN or MSW
• Prior after-hours or on-call coordination experience
• Familiarity with platforms such as AxisCare or similar systems

Who This Role is Perfect For

Someone who:

• Thrives in fast-moving environments
• Stays calm under pressure (“the calm in the storm”)
• Enjoys solving problems and helping people in real time
• Takes ownership and follows through

Requirements

What Success Looks Like

• Calm, confident handling of high-pressure or urgent situations
• Minimal missed shifts and strong coverage reliability
• Clear, timely communication across all positions
• High client and caregiver satisfaction during after-hours periods

Qualifications

• Experience in home care, home health, healthcare staffing, or care coordination
• Strong scheduling and logistics management skills
• Ability to think quickly and make sound decisions independently
• Excellent communication skills (phone, text, and written)
• Tech-savvy and comfortable with scheduling software and documentation systems
• Highly dependable with strong accountability—this role is critical coverage

Benefits

Compensation & Benefits

• Competitive salaried position (based on experience) 71 to 75k
• Opportunity for performance-based bonuses
• Supportive, team-oriented culture
• 401k and matching 4%
• Health (Anthem or Kaiser), Dental, and Vision Insurance
• Meaningful work making a real impact in people’s lives