Job Description

Merchant After Care Consultant

Green Point, Cape Town R23,333.33 per month

Leading online merchant company based in Green Point, Cape Town, specializing in marketing online deals to corporate clients seeks a Marchant Care Consultant.

The company prides itself on providing exceptional customer service and ensuring client satisfaction at every interaction.

As a Customer Care Consultant, you will play a crucial role in our aftercare service, both in inbound and outbound capacities.

Your primary responsibilities will include nurturing and farming existing client relationships, ensuring their needs are met, and resolving any issues or concerns they may have.

Additionally, you will be responsible for steering clients away from the sales executives, ensuring a seamless transition from sales to aftercare service.

Key Responsibilities:

1. Provide exceptional customer service to corporate clients, catering to their needs and resolving any inquiries or concerns promptly.

2. Conduct outbound calls to nurture and farm existing client relationships, ensuring client satisfaction and retention.

3. Handle inbound inquiries, complaints, and requests, demonstrating patience and empathy while resolving issues effectively.

4. Work closely with sales executives to understand client needs and concerns, providing relevant feedback for continuous improvement.

5. Maintain accurate records of client interactions and transactions using our CRM system.

6. Collaborate with other departments to ensure a smooth customer experience and timely resolution of issues.

7. Stay updated on company products, services, and promotions to effectively address client inquiries and provide appropriate solutions.

8. Uphold company policies and procedures while delivering high-quality service to clients.

Requirements:

1. Minimum of 5 years of experience in customer care or a related field, preferably in a corporate setting.

2. Grade 12 qualification or equivalent.

3. Excellent command of the English language, both verbal and written, with the ability to effectively communicate with UK-based clients.

4. Strong interpersonal skills with a customer-focused approach and the ability to build rapport with clients.

5. Exceptional problem-solving abilities and the capacity to handle challenging situations with professionalism and patience.

6. Proficiency in using CRM software and other relevant computer applications.

7. Ability to work independently as well as part of a team in a fast-paced environment.

8. Strong organizational skills with keen attention to detail.