Job Description

The Corporate Technical Trainer directs the training staff and technical training at all facilities. Other duties include assisting

technicians with live technical trouble shooting to diagnose and repair material handling equipment. Role also includes

supporting technicians in the shops and field to create efficiency and track SST’s for the entire company under Atlanta

Forklifts. Other roles will include telemetry, Lithium Battery software, Linde, Karcher, Heli, Princeton, Manitou, Hyundai,

and Big Joe.

Responsible for preparing, conducting, and evaluating technical training programs. Write and source materials and

hardware to be used in classroom and hands-on training. Conduct classes regarding safety, installation, programming,

maintenance, and repair of machinery and equipment. Receive technical assistance request calls from AFL employees.

Provide technical assistance by phone or at technician location in the field. There will be traveling involved with this

position.

Requirements

SKILLS/RESPONSIBILITIES

• Assist with recruiting efforts, onboarding activities and culture orientation.
• Prepare and conduct technical training programs.
• Prepare and conduct customer service training programs.
• Assess training needs and certification requirements.
• Deploy training to targeted personnel.
• Prepare training material and classroom agenda.
• Conduct presentations and webinars.
• Create or source instructor materials (course outlines, background material, instructional materials, and training aids).
• Assist in computer-based and multimedia curriculum.
• Continuously enhance technical instructional delivery and presentation skills for all Technical trainers.
• Ensure the quality and consistency of course content.
• Administer the training to comply with AFL Safe Work Guidelines, safety requirements, and quality control process.
• Plan and direct classroom training, electronic learning, multimedia programs, and other computer-aided instructional technologies.
• Manage technical training summary to keep technician staff current on their required training classes and e-learning.
• Distribute Technical Service bulletin and other related technical information via email and review at monthly service meetings.
• Update service information to be installed on technician laptops.
• Maintain a clean and orderly service training area at each facility.

WORK EXPERIENCE REQUIREMENTS

• 2 + years’ experience in delivering technical training/teaching/instruction
• Strong knowledge of electronic, mechanical and Hydraulic systems.
• Experience developing, delivering, and managing training (classroom, webinar, e-learning)
• Strong experience in creating a range of training/teaching aids
• Travel required for training and technical assistance.
• Attend training classes, seminars, tradeshows, and dealer meetings necessary to maintain current knowledge pertaining to technical training, industry or product knowledge.
• Keep required training certificates up to date.
• Must have strong computer skills

EDUCATION/CERTIFICATION/LICENSE REQUIREMENTS

Toyota Certified Trainer to be acquired (within 18 months).

Technical degree preferred.

Must have and maintain a clean driving record and current valid driver’s license

WORK CONDITIONS/PHYSICAL DEMANDS

Most work is performed in a maintenance/classroom environment. Some work is performed in an office setting. This

position travels and conducts on-site training at all Atlanta Fork Lifts locations and responds to customer sites on occasion.

There is potential exposure to moving mechanical parts, dust, fumes, chemicals, or solvents which require knowledge of

proper safety procedures. Must have the physical stamina to perform continuously will full body motion for climbing,

reaching, pushing, lifting and reaching, etc. Employee must have normal manual dexterity and be able to effectively

manipulate keyboard and phone. Employee must occasionally lift and/or move up to 75 pounds. Specific vision abilities

required by this job includes close vision, distance vision, color vision, peripheral vision, depth perception and ability to

adjust focus.

DISCLAIMER

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position with Atlanta Fork Lifts, Inc. dba Toyota Material Handling Systems, (“TMHS”). TMHS and Advanced Material Handling, LLC are affiliated entities under common ownership. This is not an exhaustive list of all duties and/or responsibilities. TMHS reserves the right to amend or change responsibilities to meet business and organizational needs as necessary.

Atlanta Fork Lifts, Inc. is an Equal Opportunity Employer and Drug Free Workplace