About
Lontor (Subsidiary of CIG)

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  Manage and oversee all after-sales service operations, including installation, maintenance, repairs, troubleshooting, and warranty services.
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  Lead, supervise, and coordinate a team of service engineers and technicians.
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  Plan and allocate service jobs to engineers based on expertise, location, and priority.
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  Ensure timely response and resolution of customer complaints and technical issues.
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  Monitor engineers’ performance, productivity, attendance, and service quality.
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  Establish and maintain high standards for installation, servicing, repairs, and preventive maintenance.
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  Manage warranty claims and ensure proper documentation and follow-up.
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  Work closely with Sales, Technical, Warehouse, and Operations teams to resolve after-sales issues.
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  Track service requests, turnaround time, repeat complaints, and customer satisfaction.
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  Ensure proper use, maintenance, and accountability for company tools, equipment, and service vehicles.
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  Prepare regular after-sales reports, including service performance, customer complaints, warranty claims, spare parts usage, and unresolved cases.
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  Ensure engineers comply with company policies, safety standards, and technical procedures.
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  Support customer retention.

Requirements

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  Bachelor’s Degree in Mechanical Engineering, Electrical/Electronics Engineering, or a related Engineering discipline.
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  COREN cert is mandatory.
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  Minimum of 4–5 years’ relevant experience in after-sales/service management, preferably within the Air Conditioning, HVAC, Refrigeration, or Home Appliances industry.
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  Strong practical knowledge of air conditioning systems, installation, troubleshooting, servicing, and maintenance.
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  Proven experience managing and supervising engineers/technicians.
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  Strong understanding of warranty management and technical service operations.
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  Excellent customer service and complaint-resolution skills.
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  Strong leadership, coordination, and people-management abilities.
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  Good knowledge of preventive and corrective maintenance practices.
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  Ability to analyze technical/service reports and identify recurring problems.

Benefits

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  Statutory Compliance
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  HMO
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  Leave Allowance
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  Lunch Allowance
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  Performance Variable