Job Description

Community Action Program of Belknap-Merrimack CountiesEmpowering Communities and Enriching Lives. Join Our Mission!
Job Title: Compliance and Program Manager Location: Concord, NH Hours: Full Time, Monday – Friday, 37.5 hours per week Salary Description: Commensurate with Experience

About Community Action Program Belknap-Merrimack (CAPBM):

The Community Action Program Belknap-Merrimack Counties, Inc. (CAPBM) is a cornerstone of community development and support, dedicated to fostering independence and resilience in families and individuals. Our programs serve as vital resources to empower families, prepare children for future success, and enrich the lives of those in our community.

What It’s Like to Work Here:

Working at CAPBM means being part of a collaborative team driven by a passion for making a difference. Our supportive, inclusive environment fosters professional growth and personal fulfillment. Employees are empowered to contribute their ideas and expertise to strengthen our programs and enhance the lives of individuals and families we serve. We value commitment, innovation, and adaptability, making every day an opportunity to create impactful solutions and meaningful connections within our community.

A Day in the Life as an Affordable Housing Compliance and Program Manager:

Under the direction of the Director of Affordable Housing, the Compliance and Program Manager performs on-site and centralized management, compliance, administrative, and operational duties for the Affordable Housing properties managed by CAPBM. This position also provides administrative support to the Director of Affordable Housing. Your responsibilities will include:

• Incumbent must stay current and knowledgeable of all federal, state and local laws and regulations including US Department of Housing and Urban Development (HUD) and New Hampshire Housing Finance Authority (NHHFA) or other rules as they might pertain.
• Preparing tenant data for Initial, Annual, and Interim Certifications. This includes 120, 90, 30-day notices.
• Inputting annuals into system and completing all annual recertification/interim tasks.
• Going to properties to get Annual Recertification signatures weekly and meeting with tenants for Annual Recertifications.
• Receiving rent checks, goes to properties first and third week of each month to collect rent checks.
• Assisting Director with all move-ins, and transfers within the One-site System.
• Pulling EIV paperwork for annual, monthly and pre-move in reporting.
• Helping manage tenants’ disputes, complaints and emergencies which may arise on a day-to-day basis and informs Housing Director of disposition when appropriate.

Requirements

Experience:

• Two years of experience in business office environment.
• Possess excellent writing and general office skills.
• Ability to recognize/identify and troubleshoot problem areas and recommend corrective action.
• Attention to detail, self-disciplined, dependability meeting deadlines, and high level of organizational abilities.
• Strong desire to assist elderly and/or disabled persons in a subsidized housing environment.

Education:

• High school diploma or equivalency credential.

License/Certification:

• Successful completion of criminal record check.
• Valid driver’s license with access to reliable transportation for required travel.
• COS Certificate may be required for position.

Ready to Apply?

If this job sounds like a fit for you, click to apply. We’d love to hear from you! Together, we can empower communities and enrich lives.

Community Action Program Belknap-Merrimack Counties, Inc. is an Equal Opportunity Employer.