Job Description

Affiliate System Support Analyst

We are searching for an experienced Affiliate System Support Analyst at our Headquarters facility.

Hyundai MOBIS Parts America

We think creatively and keep challenging ourselves to help create a new future and eventually make humankind’s dreams a reality. Ready for the challenge?

Who We Are

Tomorrow's most advanced automotive technology is being envisioned today at MOBIS Parts America (MPA). A subsidiary of Hyundai MOBIS, we are a top leading automotive parts supplier. MPA provides after-sales service parts support for Hyundai Motors, Kia Motors, and Genesis. In addition to the distribution of genuine service parts, the MPA Accessories division develops accessories for Hyundai, Kia, and Genesis - which are installed on new vehicles in the United States and Canada.

Under
the leadership of the Systems Support Manager, this position will support business operations
by leading Systems enhancements and modifications. This person will work
directly with end users to support gathering and documenting business
requirements. This person will also work with other members of the Systems
team, including Systems Analysts and support staff, Development team, and
project management. Create test scripts and perform systems User/Integration
testing, training (including documentation of any user guides) are also
required. This will also include setting priorities, reporting status, and
ensuring proper processes are followed from beginning to post implementation of
a project. This role will focus more on medium to larger projects, but there is
also support required for minor changes and minimal support for day to day
operational issues.

Affiliate System
Support Analyst will also be responsible for supporting tasks required by the Systems
Support Manager, including coordination among team members, translating some material
between Spanish and English.

This is a full-time position at our North
America HQ, though occasional travel may be required to travel to satellite
offices in U.S.A.

Responsibilities

• Support gathering of business
  requirements and identify areas of improvements, gaps in
  business processes, and work with
  team members to determine solutions to complicated business workflows. 25%
• Support all project development stages, such as test script development,
  user and integration testing, training, and post launch support. Work with
  other systems analyst for support as needed at the
  direction of System Support Manager.
  25%
• Participate in meetings and ongoing
  review of project status, from business requirements
  validation to development status, user testing, implementation and post
  implementation. Post launch review of
  major projects and include lessons learned and help define continuous
  improvement 15%
• Keep project team updated on status and work closely with
  project management members to ensure current project status/schedules are
  maintained and communicated to key stakeholders 15%
• Support development of project schedule, including identifying
  milestones and accurate timelines. Minimize risks to projects and delays by
  communicating and identify challenges that need to be addressed along the way 10%
• Work with other members in systems team to support day to day
  operational challenges and help identify solutions to ongoing problems 10%

Key Performance Indicators

• Business documentation is completed in a timely manner to support project launch schedules. Requires approval and agreement from all stakeholders and project team

• Requirements scope should have minimal change from time of approval and during development stages.
• Gathers lessons learned for the successes and shortcomings after each project, and uses this to minimize risk for future tasks
• Ensure policies and procedures are adhered to and support best practices for process changes. This includes approvals and general change management processes.
• Able to adapt to changing environment and keep project scope under control
• Holds meetings with appropriate teams in a timely manner
• JIRA tickets and project plans are updated on a frequent basis as needed to communicate with the project team

Required Qualifications

Education

• Bachelor's degree in a related discipline (Or a combination of education and equivalent experience)
  

Experience

• 5+ years of related experience, including business requirements gathering, user testing, and general SDLC (Software Development Life Cycle) experience
• Experience working with technical and business users
• Exceptional analytical
  and conceptual thinking skills.
• Excellent
  documentation skills.
• Experience creating
  detailed reports and giving presentations.
• Competency in
  Microsoft applications including Word, Excel, and Outlook.
• A track record of
  following through on commitments.
• Excellent planning,
  organizational, and time management skills.
• Speaking and writing in Spanish within a professional business
  environment

Skills/abilities

• Ability to communicate between business teams and technical teams
• Strong organizational skills
• Ability to work independently and collaborate within other business units
• Proven analytical abilities
• Experience writing queries using SQL or other tools
• Capable of writing business documentation and/or technical diagrams

Compensation - The expected hiring range for this position is $62,518.54 - 92,214.85, depending on experience and qualifications.

Hyundai Mobis Parts America - Benefits

We offer a competitive benefits package for full-time employees which include:

• Medical, Dental, and Vision
• 401K with employer matching
• Tuition Reimbursement
• Paid Vacation, Paid Sick Days and Paid Holidays
• Company Discounts & more!

Our company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

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