Job Description

Posting number: 26-20220

Department: MBTA - Fare Revenue

Division: 826-Fare Revenue

Job classification: AFC Systems Technician - 103

Posting type: Open/External and Promotional/Internal

Categories: Maintenance

The AFC Systems Technician - 103 will provide field service maintenance functions for all automated fare collection equipment throughout the bus and subway systems including but not limited to, fare vending machines, fareboxes, faregates, fare media validators, handheld validators, vaults and other associated equipment.

Examples of duties

• Troubleshoot and correct AFC equipment defects in a safe and efficient manner as directed by open AFC work orders in Service Now or by AFC management staff.
• Remove and replace equipment modules as needed (i.e., bill validator).
• Clean equipment and subcomponents on a regular basis.
• Clear equipment jams.
• Perform inspections and tests on equipment to determine operating performance.
• Repair and service all subcomponents of devices.
• Troubleshoot network communications and dataflow to help assess local area network (LAN) and wide area network (WAN) problems in stations and facilities.
• Perform scheduled preventive maintenance procedures to all fare collection equipment as directed.
• Use AFC proprietary software (CCS/FareGo Data) to research and correct issues.
• Complete and maintain accurate and timely preventive and corrective maintenance records on Service Now module utilizing company issued tablet or associated device.
• Perform repair and maintenance on equipment in a cost-effective and timely manner.
• Respond to company issued cell phone calls and messages in a timely manner.
• Work any and all shifts and/or locations as assigned or directed.
• Respond to each inquiry, whether from a customer, vendor or co-worker in a courteous and professional manner.
• Respond to emergencies twenty-four (24) hours, seven (7) days per week.
• Adhere to the rules, regulations, and collective bargaining agreements (if applicable) and policies of the Authority including the EEO, Anti-Discrimination and Anti-Harassment and Anti-Retaliation policies.
• Drive a company vehicle to visit work sites and to assist at emergencies and/or events as needed.
• Perform all other duties and projects that may be assigned.

Additional responsibilities may include focus on one or more departments or locations. See applicable addendum for department or location-specific functions.

Supervision

• No direct reports.

Qualifications

• A high school diploma or equivalent (G.E.D.) from an accredited institution.
• Three (3) years of experience in the diagnosis, repair and maintenance of electronic and electromechanical equipment and components.
• Valid Massachusetts Journeyman Electrical license.
• Ability to comprehend, communicate and respond to instructions, orders, signs, notices, inquiries, etc. Successful applicant must have English language skills required for the effective performance of the position.
• Valid driver’s license.
• Effective organizational and analytical skills.
• Hold a current full-time classification covered by the Local 103 contract.

Substitutions

• None

Supplemental information

• Service Now software.
• Electrical training from a technical institute or related technical certificate from an accredited institution.
• Microsoft Office Suite experience.
• AFC Central Computer System experience.
• FareGo Data experience.