Job Description

Industry/Sector

Not Applicable

Specialism

Salesforce

Management Level

Senior Associate

Job Description & Summary

The Opportunity

Join our Acceleration Center India and help shape the future of business for our diverse client portfolio across geographies and jurisdictions. You’ll work at the heart of global teams across Advisory, Assurance, Tax and Business Services—solving real client challenges through connected collaboration. We’ll help you grow your skills so you can go further. With hands-on learning, cutting-edge tools and an inclusive culture, this is your opportunity to do inspiring work that makes a difference—every day.

As an AES Salesforce Developer - Senior Associate you will support client service work focused on Salesforce configuration, custom development, integrations, data optimization, and process support within our Managed Services practice. As a Senior Associate you will analyze complex issues, manage assigned workstreams, build meaningful client connections, and mentor junior team members while using critical thinking and a clear understanding of business context to deliver dependable outcomes. In this role at PwC, you will help execute outsourced processes, respond to client and customer questions, monitor quality controls, resolve escalations, and contribute to the ongoing improvement of Salesforce solutions and service delivery.

Responsibilities

• Developing and customizing Salesforce solutions to support outsourced service delivery and client process needs
• Executing client support activities across case handling, data review, enrichment, and processing tasks
• Monitoring quality control procedures, validating data accuracy, and addressing exceptions in service workflows
• Troubleshooting Salesforce application issues and supporting configuration, integration, and release activities
• Analyzing process performance data to identify trends, recommend improvements, and refine service outcomes
• Managing assigned workstreams and coordinating deliverables within complex client service engagements
• Building meaningful client relationships while responding to escalations, questions, and changing priorities
• Guiding junior team members on task execution, technical problem solving, and service delivery methods

What You Must Have

• At least a Bachelor's degree
• At least 4 years of experience
• Oral and written proficiency in English required

What Sets You Apart

• Building Salesforce customization and integration solutions
• Leveraging Salesforce application evolution and lifecycle management
• Interpreting client needs across changing business contexts
• Using critical thinking to break down complex concepts
• Translating data into insights and recommendations
• Responding to diverse perspectives with active listening
• Supporting junior team members through mentoring and feedback

Travel Requirements

Not Specified

Job Posting End Date