Job Description

- Design, build, and maintain AI agents and Copilot experiences using Microsoft Copilot Studio to automate and optimize business workflows

- Develop conversational and task-driven agents to manage real-time operational issues including service requests, alerts, escalations, and workflow orchestration

- Build a thorough understanding of client business processes to identify and define AI opportunities

- Partner with IT, operations, and business stakeholders to identify high-impact automation opportunities

- Gather pain points across business and technical stakeholders. Translate business and IT operational requirements into scalable Copilot solutions

- Lead the definition of AI Copilot strategies, prioritize initiatives, and drive implementation

- Prioritize AI use cases using a data-driven and impact-based approach

- Design and build Gen AI solutions tailored to client requirements

- Integrate copilots with enterprise data and workflows

- Work closely with Zensar’s SGO team to align outcomes and delivery

- Monitor, evaluate, and fine-tune AI models for performance and accuracy

- Stay updated with emerging Gen AI and Copilot capabilities

- Recommend upgrades, enhancements, and new AI solutions as needed

**Additional Information:**

- Candidates should have the flexibility to support US Easter time zone as required.

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At Zensar, we’re “experience-led everything” We are committed to conceptualizing, designing, engineering, marketing, and managing digital solutions and experiences for over 130 leading enterprises. We are a company driven by a bold purpose: Together, we shape experiences for better futures Whether for our clients, our people, or the world around us, this belief powers everything we do. At the heart of our culture is ONE with Client - a set of four core values that reflect who we are and how we work: One Zensar, Nurturing, Empowering, and Client Focus

Part of the $4.8 billion RPG Group, we’re a community of 10,000+ innovators across 30+ global locations, including Milpitas, Seattle, Princeton, Cape Town, London, Zurich, Singapore, and Mexico City. Explore Life at Zensar and join us to Grow. Own. Achieve. Learn. to be the best version of yourself.

We believe the best work happens when individuality is celebrated, growth is encouraged, and well-being is prioritized. We are an equal employment opportunity (EEO) and affirmative action employer, committed to creating an inclusive workplace. All qualified applicants will be considered without regard to race, creed, color, ancestry, religion, sex, national origin, citizenship, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veteran status.